Hi
I have recently bought 2 Sure Signals for the office but neither are working. The first one worked for a while, then stopped. They are both showiing solid Service light and Mobile light, no Wifi and flashing red light.
Here are the details requested in the troubleshooting section:
Ping: 5ms
Download: 29.38 mbps
Upload: 31.83 mbps
Packet loss: 0
Ping: 6ms
Jitter: 2ms
IP address: 93.191.34.2
Serial no: 40132123684
1 <1 ms <1ms <1ms 93.191.33.113
2 4ms 7ms 1ms core-1.thm.pingnetworks.co.uk [93.191.32.89]
3 1ms 1ms 1ms core-2.gos.pingnetworks.co.uk [93.191.32.89]
4 2ms 2ms 2ms ge-6-1-181.car2.london1.level3.net [212.113.8.165]
5 2ms 2ms 2ms ae-52-52.csw2.london1.level3.net [4.69.139.120]
6 17ms 2ms 2ms ae-229-3605.edge4.london1.level3.net [4.69.166.17]
7 5ms 2ms 3ms 195.50.122.66
8 3ms 5ms 3ms 85.205.116.10
9 * * * Request timed out
10 * * * Request timed out
11 * * * Request timed out
12 * * * Request timed out
13 * * * Request timed out
14 * * * Request timed out
15 * * * Request timed out
16 * * * Request timed out
17 * * * Request timed out
18 * * * Request timed out
19 * * * Request timed out
20 * * * Request timed out
21 * * * Request timed out
22 * * * Request timed out
23 * * * Request timed out
24 * * * Request timed out
25 * * * Request timed out
26 * * * Request timed out
27 * * * Request timed out
28 * * * Request timed out
29 * * * Request timed out
30 * * * Request timed out
Please can you help?
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