SureSignal 1 Not Connecting since switching off and on

[Manofpies]

Hi,

Suresignal V1 had been working fine, the had to power it off to move plugs/wires on boxing day, now it wont connect/startup properly.

The Power light comes on full, then the @ light flashes for a while then stays on full, then the 'tick' light flashes for a minute, then all lights switch off again.  after a pause the sequence repeats, then after that second attempt the power light comes back on all other remain off.

I've tried the reset (and it just does the above again)

Serial Number is : 22124700761

I've checked in the BT homehub admin, and it has it registered as currently connected under IP 192.168.1.67

[Manofpies]

External IP is

86.142.178.239

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     4 ms     3 ms     3 ms  BTHomeHub.home [192.168.1.254]
  2    34 ms    33 ms    34 ms  esr2.miltonkeynes3.broadband.bt.net [217.47.74.1
41]
  3    34 ms    34 ms    35 ms  217.47.74.30
  4    38 ms    38 ms    39 ms  213.1.69.110
  5    39 ms    38 ms    38 ms  31.55.164.103
  6    38 ms    37 ms    38 ms  31.55.164.251
  7    38 ms    37 ms    37 ms  31.55.164.109
  8    38 ms    38 ms    38 ms  109.159.248.205
  9   220 ms   255 ms    95 ms  109.159.248.140
 10    44 ms    44 ms    63 ms  peer1-xe10-0-0.telehouse.ukcore.bt.net [109.159.
254.122]
 11    47 ms    46 ms    47 ms  lndgw2.arcor-ip.net [195.66.224.124]
 12    45 ms    45 ms    45 ms  85.205.0.93
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19  ^C

Speedtest was fine - around 6.3mps

[Retired-Wayne]

Hi @Manofpies

Can you just double check the serial you’ve given? It’s not showing up on our systems.

Thanks,

Wayne

[Manofpies]

Hi @Wayne , typo sorry, it's

21224700761

[Retired-Ian_]

Hi @Manofpies 

Your IP address and trace route are fine.

Please try a different Ethernet cable and make sure that the following ports are open for forwarding:

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

Thanks,

Ian

[Manofpies]

Hi Ian,

I've tried different cables and ports etc, still the same behaviour - I've been using this suresignal for years and never had to configure anything on the bthomehub before.

[Manofpies]

@Ian_C @Wayne

Added the port forwarding as described - no joy, restarted the homehub no joy.

Same symptoms, power light on, @ light flashes then solid, 'Tick' light flashes for 30 seconds then all lights go off - this then repeats at least once before it stays on just the power light.

Nothing has changed on the home network, and it was fine before being powered off and on again on boxing day.

[Retired-Laura]

Hi @Manofpies

Please make sure that the IPSEC setting is selected in the router settings.

If you’re unsure on how to do this, please contact your internet service provider.

Cheers,

Laura

[Manofpies]

Hi @Laura,

I can keep trying random changes, but is there any explanation of the symptoms described..  none of these setting suggested above have ever been needed before and have not changed. Without the suresignal working I have no workable phone signal at my home and have been without service now for almost 2 weeks.

Its looking like the only option left is going to be to leave vodafone for a network that can provide a service in my area without me having to fork out for extra products.

[Manofpies]

Fixed by replacing the power supply.