cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

SureSignal 1 stopped working when Sky Router upgraded.

zzyzxuk
2: Seeker
2: Seeker

Hello...

 

My SureSignal version 1 stopped working when I upgraded my Sky Router to one of the new black SkyHub boxes.  I -believe- I have correctly set up the port forwarding (although Vodafone won't talk me through it, as they "don't support it", but neither will Sky who also tell me that they don't support port forwarding either and won't help me on their phone support lines.  I'll describe on here what it's all set at though, as well as the troubleshooting results as outlined in other threads, and hope that someone can help?

 

I've managed to log onto the firewall for my SkyHub, and found a page where I can configure "services".  I've created a service for each of these ports, and called them  SureSignal1, SureSignal2, etc:

 

8 TCP/UDP

50 TCP/UDP

53 TCP/UDP

67 UDP

68 UDP

123 UDP

500 UDP

1723 TCP/UDP

4500 UDP

33434-33445 UDP

 

I then found  a page on the firewall where I can create "firewall rules".

In the box called "outbound rules", I added one rule for each of the services created above, the LAN users field has 0.0.0.0, and WAN users field has 0.0.0.0, and it's set to ALLOW ALWAYS.

 

In the box called "inbound rules" I added one rule for each of the services created above as well, set to "allow always", WAN servers set to 0.0.0.0 (it then says 1:65535 under it which means nothing to me...), and under LAN users each rule says 192.168.0.8, followed in brackets with what I presume to be the port numbers in the services, (8:8, 50:50, etc.).

 

On the 'advanced' tab, under 'LAN TCP/IP setup', I've ticked the box for 'use router as DHCP server', and have made an IP address reservation for 192. 168.0.8 and set this to match the MAC address found on the back of the SureSignal.  (I notice though that on this tab, it lists the 'device name' as UNKNOWN, which doesn't fill me with confidence that it's found the SureSignal).

 

My Speed Test Results are:

[URL=http://www.speedtest.net/my-result/4396684437][IMG]http://www.speedtest.net/result/4396684437.png[/I...

 

My ping test results:

 

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/124119759.png[/IMG][/URL]

External IP address:

90.205.250.190

::ffff:5acd:fabe

 

Traceroute:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\XXXX>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    26 ms    26 ms    27 ms  ip-89-200-131-94.ov.easynet.net [89.200.131.94]

  4    31 ms    30 ms    30 ms  lndgw2.arcor-ip.net [195.66.224.124]
  5    26 ms    26 ms    26 ms  85.205.0.93
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

Serial Number is:  21229079187

 

 

6 REPLIES 6

Retired-Laura
Moderator (Retired)
Moderator (Retired)

Hi @zzyzxuk

 

All your port forwarding is correct.

 

We need to know what the light sequence is that you can see on your Vodafone Sure Signal so we can further diagnose the issue you’re having.

 

In the meantime it’s worth trying to de-register and re-register the device and then perform a reset, as I can see that this hasn’t been communicating with the network for some months.

 

Cheers,

 

Laura

Have tried deregistering/registering followed by a hard reset, but no difference...

 

The light pattern is this:

 

Light one (with the power symbol) - always on.

 

Then:

Light one steady, with flashing @ light.

 

Then:

Power and @ lights both steady and 'tick mark' light flashes.

 

Then only power light on, and cycle repeats, ad infinitum.

Gemma
Community Manager
Community Manager

@zzyzxuk

 

It’s showing that since you’ve reregistered it on the 13th June, your Sure Signal has connected to the network today at 3.22am.

 

Is everything ok now?

 

If not, please test it at a different location or with a different router.

It's still going through the same light sequence as mentioned above.

 

I don't have another router to try it out with, and am not sure what a different location would do.

 

As I mentioned earlier, the device worked fine with an earlier version of Sky router, but since I replaced it with the most recent SkyHub, it no longer works.

 

I think I'm about at the point where I'm going to just throw it in the bin and assume it won't ever work because I don't feel I'm getting anywhere getting it fixed. 

 

I feel this is a stupid question because I don't like throwing good money after bad, but if I paid for a newer SureSignal, is there any better chance of getting it to work (please explain why if so), and if it turned out not to work, could I get my money back for it?

 

Gemma
Community Manager
Community Manager

@zzyzxuk

 

Testing it at a different location, will rule out a faulty Sure Signal.

 

If you’ve had it for more than 12 months, it will be out of warranty.

 

It sounds like it may be an issue with the router, if it’s since the change.

cineriv
16: Advanced member
16: Advanced member

@ zzyzxuk.

I think your power supply is failing! 

 

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/SureSignal-1-flashing-but-not-working-possible-f...

 

If you require one, replacement power supplies can be obtained from Amazon or Ebay for around £10 delivered.

 

Regards,

Mike.