SureSignal 3 stopped working - no lights

[wanderer14]

Hi

My SureSignal v3 has stopped working, no lights. I have tried to reset, tried it in different power socket, and checked it is still registered to my account. 

What at do I do now, is it usual for a v3 to just stop working? It has been working fine for 2 years. 

Thanks in advance.

[wanderer14]

Your speed test results - 100.05 Mbps DL; 12.14 Mbps UL

Your ping test results - 9 ms

Your external IP address - 82.44.93.147

The results of a traceroute - 

traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 64 byte packets
01 * * *
02 81.96.225.249 <0.000ms <20.000ms <10.000ms
03 * * *
04 * * *
05 * * *
06 62.254.42.110 <10.000ms <20.001ms <20.000ms
07 212.250.15.210 <20.000ms <20.001ms <20.000ms
08 195.66.224.209 <20.000ms <20.001ms <20.000ms
09 85.205.0.86 <20.000ms <20.001ms <20.000ms
10 * * *

11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

Your Sure Signal serial number: 40132613668

MTU - 1500

Hope that helps

[BandOfBrothers]

Hi @wanderer14

Apologies if you've looked at these , Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

If the sure signal 3 remains as it is then it could have gone faulty and need replacing. The manufacturing warranty is 24 months. 

If thats been exceeded then unfortunately you'd need to purchase a new one. 

[wanderer14]

Having browsed through the forums there seem to be quite a few similar issues with v3. 

Not it very reassuring if you have to purchase a new one every couple of years!

[BandOfBrothers]

Appreciate what your saying and yes there is a number of posts in connection to the Sure Signal. 

What we do not see / hear from is the many that are happy with their SS device and is still working after the 24 month warranty period, to add balance. 

[wanderer14]

True