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Solution

SureSignal Issues after ISP Switch

Bg7Macc
2: Seeker
2: Seeker

I recently changed ISPs in order to get a higher monthly download allowance. Since the switch 7 days ago, SureSignal is not working anymore. I have reset a number of times and have also reset my router.

 

My plan is BT ADSL MAX via CNC Ltd.

 

Sequence of lights is as follows:

First Light: Flashing Red

Steady orange phone

Steady orange web

 

Speedtest: Ping 24ms, download 2.12mb, upload 0.51mb

IP: 185.14.209.89

SureSignal Serial: 42170330585

 


Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    70 ms    98 ms    96 ms  dsldevice.lan [192.168.1.254]
  2    20 ms    20 ms    19 ms  lo-6-hex-lns08.cerberus.net.uk [46.37.56.1]
  3    21 ms    19 ms    19 ms  gi-0-0-1-hex-gw06.cerberus.net.uk [46.37.33.217]
  4    22 ms    23 ms    22 ms  xe-10-2-0-107.lon-004-score-1-re0.interoute.net [194.150.38.85]
  5    22 ms    24 ms    23 ms  ae2-0.lon-001-score-2-re0.interoute.net [84.233.218.185]
  6    34 ms    35 ms    23 ms  ae11.cr1-lon1.ip4.gtt.net [77.67.94.217]
  7    24 ms    24 ms    27 ms  ae9-xcr1.lns.cw.net [195.2.22.217]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

 

 

6 REPLIES 6

AnnS
17: Community Champion
17: Community Champion

Hi @Bg7Macc

 

You will need to deregister the device from your online account,  leave it for 24 hours and reregister. This should sort the problem out.

Thank you for the speedy reply, will give that a go!

Unfortunately, this has not worked. I deregistered is and left it for 24 hours. It has now been on for almost 2 days and still no connection, depsite me receiving a text message whilst I was out to say it was now ready.

 

Please advise.

Problem persisting, still not working. Any Vodafone representative out there who may want to offer some customer service?

Also, it is now slowing down the internet, despite still not working. or providing a signal

 

Just unplugged it and found BT Wholesale Speed Test results are up 4 times as soon as SureSignal is off the network.

Tash
Moderator (Retired)
Moderator (Retired)

Hi @Bg7Macc, a Sure Signal requires a minimum of 1Mbps upload and download speed to perform correctly.

Please speak with your Internet Service Provider (ISP) for further assistance with this.