SureSignal No-Longer Working: SIM Card Change

[MATTinDRONFIELD]

Hi Guys,

I've recently changed my SIM-Card and notice SureSignal is no longer working. From reading the forums, I believe you need to reset my unit.

The unit's serial number is 42142819889

I posted a similar request in the correct thread a few days ago but nobody from the Tech Team replied.

Please can you reset?

[JRR]

I am in a similar situation.  I've just upgraded and swapped SIM cards but the new phone is not being recognised by Sure Signal.  If it needs to be reset at your end I shall be grateful if you will do this.

The serial number of by Sure Signal is 40111331464

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@MATTinDRONFIELD wrote:

Hi Guys,

I've recently changed my SIM-Card and notice SureSignal is no longer working. From reading the forums, I believe you need to reset my unit.

The unit's serial number is 42142819889

I posted a similar request in the correct thread a few days ago but nobody from the Tech Team replied.

Please can you reset?

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[JRR]

Bad form to reply to your own post, but I telephoned Customer services and the matter is in hand now, so I hope this will sort out the problem.

[MATTinDRONFIELD]

I can't get through to Customer Services (won't recognise my number), so I hope the Tech Team read this thread!

[Gemma]

Hi everyone,

@MATTinDRONFIELD – It’s failing to add your number to your Sure Signal account.

Please deregister and reregister your Sure Signal.

@JRR – If it’s still not working, please change the owner on your Sure Signal account, to a number that’s working ok and then switch it back.

Thanks,

Gemma

[JRR]

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@Gemma wrote:

Hi everyone,

@MATTinDRONFIELD – It’s failing to add your number to your Sure Signal account.

Please deregister and reregister your Sure Signal.

@JRR – If it’s still not working, please change the owner on your Sure Signal account, to a number that’s working ok and then switch it back.

Thanks,

Gemma

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The Sure Signal was re-registered by Customer Services and it is now working normally again.

[brown42]

Hi tech team,

I changed sim 2 days ago and my sure signal is not working. Could you reset it please?

The serial number is 21196936435.

Many thanks

[Gemma]

@brown42 – Thanks for joining our eForum!

Please remove your number from your Sure Signal account.

If the number in question is the owner on your account, you will need to change one of the other numbers to the owner.

After 24 hours, add it back and turn your phones off and on.

Once you’ve done this, please perform a factory reset:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in

Allow around 1 hour for the Sure Signal to come back online.