SureSignal Not Working

[matanza]

Hi, 

Tried all the reset and troubleshooting steps but here are the details previously asked for in another thread on SureSignal issues.  Help appreciated.

Thanks

Matt

Ping 190ms

DLSpeed 6.19mbps

ULSpeed 0.33mbps

v4 IP 81.153.64.6

v6 ffff:5199:4006

Traceroute:

Last login: Thu Oct 13 18:19:49 on console

Users-MBP:~ <userName> traceroute 212.182.133.177

traceroute to 212.182.133.177 (212.182.133.177), 64 hops max, 52 byte packets

 1  bthomehub (192.168.1.254)  5.084 ms  2.232 ms  2.870 ms

 2  213.123.109.250 (213.123.109.250)  13.541 ms  13.528 ms  11.436 ms

 3  217.32.99.193 (217.32.99.193)  10.969 ms  11.007 ms  11.641 ms

 4  213.1.69.126 (213.1.69.126)  19.601 ms  19.975 ms  17.178 ms

 5  217.41.169.103 (217.41.169.103)  19.237 ms  30.216 ms  18.840 ms

 6  217.41.169.205 (217.41.169.205)  19.407 ms  18.742 ms  17.874 ms

 7  217.41.169.109 (217.41.169.109)  19.238 ms  21.188 ms  21.515 ms

 8  acc2-xe-0-1-2.sf.21cn-ipp.bt.net (109.159.251.209)  25.603 ms

    acc2-xe-5-1-2.sf.21cn-ipp.bt.net (109.159.251.243)  23.255 ms

    acc2-xe-5-2-2.sf.21cn-ipp.bt.net (109.159.251.247)  30.793 ms

 9  217.32.170.14 (217.32.170.14)  22.983 ms  23.461 ms

    core3-te0-9-0-25.faraday.ukcore.bt.net (217.32.170.38)  22.646 ms

10  213.137.183.34 (213.137.183.34)  23.915 ms

    213.137.183.36 (213.137.183.36)  21.702 ms

    213.137.183.34 (213.137.183.34)  26.331 ms

11  t2c3-xe-1-0-1-0.nl-ams2.eu.bt.net (166.49.208.218)  29.996 ms

    t2c3-xe-2-0-1-0.nl-ams2.eu.bt.net (166.49.208.89)  32.537 ms

    t2c3-xe-1-0-1-0.nl-ams2.eu.bt.net (166.49.208.218)  31.333 ms

12  * * *

13  as5615-nl-asd-dc2-ice-ir01.kpn.net (193.172.66.190)  94.045 ms  34.538 ms  41.919 ms

14  82-168-41-254.ip.open.net (82.168.41.254)  33.205 ms  33.567 ms  33.721 ms

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Users-MBP:~ <userName>

[Rahim]

@matanza Sorry for the delay in getting back to you. 

Please can you confirm your Vodafone Sure Signal serial number? 

[matanza]

40132632783

Thanks.

Matt

[gsmsecure]

Hi Matt

What version is it and are any lights on?

If a version 3 and no lights are lit, unplug it and drop a reply here..

[Rahim]

@matanza I can see your Vodafone Sure Signal has made contact with our server since we last spoke (Connection on 11 November 2016). 

Please let us know if you're still having issues. 

[matanza]

Still no good, all lights are on, it looks connected but just doesn't allow phones to connect or show any mobile signal at all.

[Rahim]

@matanza I've checked your Vodafone Sure Signal and can see it's made recent contact with our server (14 November 2016). 

If you've recently had a SIM swap and this is caused your device to stop working, you'll need to deregister your device via your My Vodafone account, allow 24 hours and then register it again. 

I've refreshed your device on our server for the time being by completing a resync.

Please allow 6 hours to pass before your Vodafone Sure Signal obtains a connection. 

[matanza]

It does seem to be working again, now, so whatever you did may have worked.  Thanks.

[Sukhi]

@matanza That's great! Thanks for letting is know