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Solution

SureSignal Problems (Resync Required)

ManicMayhem
2: Seeker
2: Seeker

Hi

 

I have a Vodafone SureSignal V1. Lights 1,2 and 4 show solid green but none of the handsets assigned to it (including mine) are connecting. I.E. the 3rd light does not come on at all (or flash when a device is in use) and the 3G signals we are getting on the phone is the 1-bar weak signal from the local mast (if we are lucky).

 

The SureSignal did work fine until a few months ago, when I deregistered and disconnected it as the local 4G service was turned on and 3G signal from the local mast seem to improved dramatically. However this change has not been permanent (which is a shame) and I rarely get 3G signal at home again... so I've had to reconnect and register the SureSignal. [As an aside my neighbour a few doors down get a strong 4G signal - I must just be out of range].

 

Anyway I have reset the SureSignal a few times to no avail. During the time my suresignal was deactivated my number was transferred from a business to a personal account and a SIM Swap performed aswell. Perhaps this has confused things? Anyway, after reading all these forum posts it looks like a resync might be necessary?

 

Could you do this for me? I've included some technical info below....

 

-------------------------------------------------------------------------------------------------------------------------

 

BT is my ISP, with fibre-to-the-premesis internet. The sure signal is connected to a Linksys EA6700 router (which I use instead of the BT provided Home Hub 3).

 

SureSignal Serial: 21196942581

 

SpeedTest: Download 205.64Mbps, Upload 19.85Mbps

 

PingTest: Ping 15ms, Packet Loss 0%, Jitter 1ms

 

External IP: 81.132.104.53

 

Tracert 212.183.133.177

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

 

  1    <1 ms    <1 ms     1 ms  ManicAngel-HQ [192.168.1.1]

  2    14 ms    11 ms    20 ms  217.32.147.108

  3     8 ms    16 ms    19 ms  217.32.147.174

  4     9 ms    16 ms    19 ms  212.140.206.90

  5    14 ms    19 ms    19 ms  217.41.169.211

  6    14 ms     9 ms     9 ms  217.41.169.109

  7    12 ms    11 ms    19 ms  acc2-xe-0-3-1.sf.21cn-ipp.bt.net [109.159.251.237]

  8    18 ms    21 ms    19 ms  core1-te0-2-2-0.ilford.ukcore.bt.net [109.159.251.145]

  9    14 ms    20 ms    28 ms  peer1-xe9-0-0.telehouse.ukcore.bt.net [109.159.254.120]

 10    24 ms    26 ms    24 ms  lndgw2.arcor-ip.net [195.66.224.124]

 11    24 ms    19 ms    23 ms  85.205.116.10

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

 

 

 

1 ACCEPTED SOLUTION

Hi

 

After re-registering the SureSignal back in my name (and number), the problem appears to have been solved. The phones now do connect to it and route their calls through it... but only sometimes.

 

When connected we get a full signal on our phones as expected, but quite often the phones will actually connect to the local mast (1, maybe 2 bars and the phones need to have airplane mode enabled then disabled to force them to connect to the SureSignal). Am pretty sure this never used to happen. Is this behaviour normal/abnormal?

 

Thanks

 

Ade

 

 

View solution in original position

21 REPLIES 21

Hi Lindsay,

 

That Sure Signal isn’t registered.

 

Take a look here for how with getting this sorted. :Smiling:

 

Thanks,

 

Jenny

Hi Jenny

That is really odd as I had registered it and received a confirming text. I checked after seeing your message and it still had our old Suresignal registered so I replaced it with the new one - it now works!

Thank you so much for your help.

Lindsay