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Solution

SureSignal V1 not working

tmartynt
2: Seeker
2: Seeker

As per others on this forum, my Sure Signal v1 has a steady top light but no others. The IP address is 192.168.1.2 and serial no is 21230736163. I've tried resetting and wonder, looking on here, whether I need to have the firmware updated.

1 REPLY 1

Retired-Ian_
Moderator (Retired)
Moderator (Retired)

Hi tmartynt,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks
Ian