SureSignal V2

[Dingus]

Hi there.

First can I point out that there is no list for my problem in the "Read First" post.

My problem is:

I have a power light on solid, but the next 2 lights keep flashing. This has been days now.

I followed the instruction by attempting a ping. This fails with a total lost. I can ping other sites just not 212.183.133.180 that your help posts asks. Is this IP address correct?

I've done all the resets without resolving this.

My SS has been working for a couple of years now, without many problems.

Can you help?

Ser No 401100422397

[Retired-Sarah]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sarah