SureSignal V3 - No 3G Signal - Power solid, first two lights solid

[cuthbeidatacard]

Hi, 

My SureSignal V3 was working OK until yesterday morning when I moved it two a different power socket in the house, since then the Power light and first two lights are both solid so it should be working fine, but my registered handsets are not picking up any signal. 

S/N 40134631940

Nothing else has changed. No network changes, handset changes or SIM changes

Thanks, Cuthbei

Speed test 9.9Mbps download, 0.83Mbps upload

Pingtest B* 26ms with 1ms jitter

external ip 109.224.171.76

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 4 ms 3 ms 4 ms 192.168.202.1
2 20 ms 28 ms 28 ms 109.224.191.52
3 33 ms 35 ms 26 ms 149.6.9.170
4 21 ms 21 ms 21 ms gi8-10.mag01.lhr01.atlas.cogentco.com [149.6.9.1
69]
5 22 ms 21 ms 19 ms te0-1-0-5.rcr21.lhr01.atlas.cogentco.com [130.11
7.0.193]
6 24 ms 20 ms 22 ms te0-7-1-3.ccr21.lon13.atlas.cogentco.com [130.11
7.50.233]
7 22 ms 23 ms 20 ms be2314.ccr21.lon01.atlas.cogentco.com [154.54.72
.254]
8 21 ms 23 ms 20 ms 195.2.22.21
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Requ

[Ben_H]

Hi cuthbeidatacard,

Thanks for posting your results.

I've resynced your Sure Signal for you. To complete it, please reset your Sure Signal and allow up to an hour for it to come back online.

If it's still not working after that point, please let me know who your ISP is.

Cheers,

Ben

[cuthbeidatacard]

Hi, 

Thanks. I will come back to you once it has reset. The ISP is now Plusnet (as not two days ago). I will upload new network results as well. Thanks

[cuthbeidatacard]

Hi, 

This helped briefly (12 - 18 hours) and was working fine. It has now fallen into the exact same state. My current network stats are 

Line quality B*, 14ms latency, 3ms jiter

download 36Mbps, upload 17Mbps 

My IP 146.90.111.69

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.202.1
2 40 ms 11 ms 12 ms lo0-central10.ptw-ag02.plus.net [195.166.128.196
]
3 10 ms 9 ms 10 ms link-a-central10.ptw-gw01.plus.net [212.159.2.14
8]
4 10 ms 9 ms 9 ms xe-0-2-0.ptw-cr01.plus.net [212.159.0.248]
5 11 ms 14 ms 11 ms ldngw1.arcor-ip.net [195.66.224.209]
6 11 ms 11 ms 11 ms 85.205.0.86
7 * * * Request timed out.
8 * * * Request timed out.
9 * * ^C

Any help you can provide? Thanks

[Retired-Kay]

Hi cuthbeidatacard, 

The information you've provided in your traceroute is fine. 

Please deregister your Sure Signal for at least six hours and then re-register it.

Let me know how you get on. 

Thanks, 

Kay

[cuthbeidatacard]

When you say de-regsiter, should I just uplug it?

[Retired-Matt_B]

Hi cuthbeidatacard,

You'd need to login to your My Vodafone account and click on the "Manage my Sure Signal" button.

You'll then have the option to deregister it. Once you've done this, you'll need to re-register it using the same site.

Thanks,

Matt B

[cuthbeidatacard]

OK, I'm now running a new error, so I'm not sure if I should still do this http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/My-error-of-the-day/td-p/2280141

[cuthbeidatacard]

In a nice change since last week, I'm now running with Power flashing, Internet off, in service solid and in use solid. 

I have reset twice and no changes. No network changes since yesterday when it was working. It has been down at least 8 hours 

I'm getting more than a little frustrated now. This is my 4th or 5th unit and they never work. 

S/N 40134631940

Speed test 37Mbps down, 15Mbps up

Ping test 25ms, 0ms jitter, B*

IP 146.200.210.169

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.202.1
2 26 ms 17 ms 11 ms lo0.12.central12.ptn-bng01.plus.net [195.166.128
.230]
3 21 ms 9 ms 9 ms irb.12.ptw-cr02.plus.net [84.93.249.34]
4 15 ms 10 ms 13 ms ae2.ptw-cr01.plus.net [195.166.129.4]
5 41 ms 27 ms 19 ms ldngw1.arcor-ip.net [195.66.224.209]
6 23 ms 24 ms 24 ms 85.205.0.86
7 * * * Request timed out.
8 * * * Request timed out.

[Gemma]

Hi cuthbeidatacard,

Your Sure Signal has made contact with the network at 2.23am today.

Is everything working ok now?

Thanks,

Gemma