SureSignal V3 red flasing light and two amber

[CatManDo]

Hi there,

I can't get this to work, it is connected directly to a Sonicwall TZ210 and I have set the device on a DMZ with access to everything, but all I get is the red flashing light and two amber lights.

The suresignal serial number is:

40134613138

Can you please help?

[CatManDo]

Can you see any traffic on your systems from by SureSignal?

[Ben_H]

Hi CatManDo,

Other than a registration on 03 March, there has been no traffic through the Sure Signal details provided. 

Has there been any change since you tried Kay's advice at all? 

Cheers, Ben

[CatManDo]

Hi there,

Sorry for the delay, still not been able to get this up and running

[Retired-Andy]

Hi CatManDo,

Your Sure Signal hasn’t yet connected to our servers.

Have you managed to successfully complete a traceroute?

If not, then the signal isn’t reaching our servers, which would explain why the Sure Signal isn’t working.

Check that the following IP addresses are allowed on the SonicWALL:-

Destination IP Addresses:
212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26

If they are, I’d suggest contacting SonicWALL for more information.

Let me know how you get on.

Cheers,

Andy

[CatManDo]

Dear all,

So sorry for the delay in my reply.

Ok after speaking with Sonicwall technical support extensively, they have informed me that I can't use the SureSignal through the Firewall as it will conflict with the IPSEC tunnels used for our existing VPN's.

Therefore I think the best option for me is to install an 'open' line for the SureSignal.

Thanks all for your previous suggestions.

[CatManDo]

Hi all,

OK this is now plugged in to an open ADSL line, can you please confirm if the SureSignal is communicating with your Servers?

Thank you

[Sukhi]

Hi CatManDo

The last time your Sure Signal connected to our servers was on the 15 March. Can you try a factory reset?

VSS Factory Reset

* Hold the reset button till all the lights come on or flash (about 30 seconds)
* Keeping the rest button held, remove and re-insert the power lead
* Once all the lights come on or flash, release the reset button
* The VSS should come online within the hour.

Thanks

Sukhi

[CatManDo]

Thank you, I have done this.

Would you please see if there is any connection made later today or in the morning?

Thanks,

[Gemma]

Hi CatManDo,

Your Sure Signal last made contact with the network 15 April.

Please confirm what light sequence you’re now seeing?

Thanks,

Gemma

[CatManDo]

Hi,

The lights now appear to be lit correctly, I think this is now working?