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SureSignal and 4G

Golfcity
4: Newbie

Hello,

I've recently upgraded my network to 4G - my SureSignal appears no longer works.  I've hit the reset button and power cycled but no change.  My partners phone on 3G is still OK.  ny solutions please?

Thanx.

2 REPLIES 2

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi Golfcity, 

 

Is it just the priceplan you've changed or have you also had a new SIM card?

 

If you've had a new SIM you'll need to deregister your number from the Sure Signal for an hour and then re-register. If you haven't had a new SIM can you let us know if it works when you turn 4G off? 

 

Please also supply your Sure Signal serial number. 

 

Thanks, 

 

Kay

mikemanning
1: Seeker
How can i upgrade my 3g priceplan to a 4g one