SureSignal and BT Infinty

[ArthurR]

We upgraded from BT Business broadband with 8 IP addresses to BT Infinity with the same 8 IP addresses, since then our SureSignal will not connect. As we have 8 IP addresses and the BT routers do not work with this configuration we use a Draytek 2820n. Everything working fine until we upgrade to Infinity. All we needed to do was stop using WAN1 port, the ADSL port, and start using WAN2 port, ethernet port to the BT modem. This being the case very little change was needed to the configuration.

We have rung BT, we have rung Vodafone, we have searched the internet, we have tried every suggestion but it still does not work.

Our office is at the bottom of a hill, we get no mobile signal. The whole reason for changing to Vodafone was that with a SureSignal we could use our phones in the office, now we cannot.

Please could someone provide assistance

[ArthurR]

Dave,

Thanks for the suggestions. I have allready tried moving the connection from the switch to the router directly using a different cable.

I also took the Suresignal home where I have an ordinary BT Broadband and it worked  fine there.

It is just since the line was changed over to Infinity that this started, it was  working fine with this router on the ordinary boradband.

Best regards

Arthur

[Retired-PaulE]

Hi ArthurR, 

It looks like the change to BT Infinity has caused the Sure Signal to stop working - this is supported by the change back to a normal BT broadband connection where the Sure Signal works again.

I would recommend speaking to BT to see if they're blocking the Sure SIgnal somehow

Paul

[ArthurR]

Hi,

I thought of a way to test whether the ports are blocked or not. There is a web site called www.grc.com which can carry out port scanning. I disconnected the Suresignal and setup a XP laptop with the same IP address. Then using various router and XP firewall configurations ran the port scanner. The results are in the attached Word file.

It would seem that the ports are open as far as the laptop.

I have also included the result with the Suresignal attached

[Retired-James]

Hi ArthurR,

Looking at the attachment it looks like not all of the ports are open; can you confirm that you have the following ports opened?

Port 50 - TCP/IP
Port 4500 - UDP
Port 500 - UDP
Port 123 - UDP

Port 8 - TCP/IP

Port 1723 (BT Customers only) - TCP/UDP

James

[ireeves001]

Just been upgraded to BT Infinity this afternoon. Until then VSS was working fine.

The VSS has lights 1, 2 and 4 on which suggests that it is transmitting a 3G signal, but this is not being recognised by my phone (iPhone 4S).

Have looked on the forum and no clear answer.

Info for Vodafone Support.

External IP Address: 86.132.252.147

Ping Test:

Packet Loss 9%

Ping 12ms

Jitter 6ms

Download Speed: 19.59Mbps (was over 30 earlier in day)

Upload Speed: 8.74Mbps

Tracert Results:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Admin>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 11 ms 1 ms 1 ms api.home [192.168.1.254]
2 6 ms 6 ms 6 ms 217.32.146.172
3 6 ms 6 ms 6 ms 217.32.146.222
4 6 ms 7 ms 6 ms 213.120.156.154
5 9 ms 7 ms 10 ms 217.41.168.213
6 12 ms 11 ms 6 ms 217.41.168.109
7 7 ms 7 ms 7 ms acc2-10GigE-0-1-0-5.l-far.21cn-ipp.bt.net [109.1
59.249.210]
8 11 ms 7 ms 10 ms core1-te0-15-0-14.faraday.ukcore.bt.net [109.159
.249.145]
9 7 ms 8 ms 8 ms host213-121-193-97.ukcore.bt.net [213.121.193.97
]
10 10 ms 7 ms 7 ms lndgw2.arcor-ip.net [195.66.224.124]
11 8 ms 8 ms 8 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Help!

[ireeves001]

Should have said am using the BT Home Hub as well and haven't changed any settings.

[Retired-Kay]

Hi ireeves001, 

We are aware of some customers experiencing issues with BT Infinity, we will update this statement when we have more information. 

Could you let me know your Sure Signal serial number so that I can run some further checks? 

Thanks, 

Kay