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11-07-2014 01:06 PM
I have a new Virgin Media Superhub 2. My Vodafone Suresignal v3 no longer works. I have searched all your message boards and tried what seems to be everything. What do I do next (other than change network to find a device that works)?
The red powerlight is on permanently. The white internet connection light glows intermittently. No other lights work.
I have:
I have an internet connection speed of 160Mb down and 12Mb up if I connect my PC direct to the router. Interestingly, perhaps, if I connect through the SureSignal the download speed drops to 94Mb.
My Ping is 8ms
My IP is 86.20.222.171
Tracert
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]over a maximum of 30 hops:
1 2 ms <1 ms 1 ms routerlogin.net [192.168.0.1]
2 23 ms 8 ms 9 ms 10.233.192.1
3 7 ms 8 ms 7 ms croy-core-2a-ae7-631.network.virginmedia.net [81.96.231.9]
4 19 ms 10 ms 9 ms brnt-bb-1a-ae9-0.network.virginmedia.net [81.96.226.1]
5 16 ms 8 ms 30 ms brnt-bb-2a-ae2-0.network.virginmedia.net [62.254.42.97]
6 9 ms 8 ms 13 ms brnt-bb-1c-ae1-0.network.virginmedia.net [62.254.42.102]
7 22 ms 15 ms 15 ms 195.2.9.149
8 14 ms 16 ms 15 ms ae15-xcr1.lns.cw.net [195.2.30.114]
9 * * * Request timed out.
10 * * * Request timed out.
11
Suresignal serial number is 40132212701
This is incredibly frustrating and time-consuming. Help appreciated.
Thanks
13-07-2014 10:25 AM
13-07-2014 11:07 AM
Hi Simon
Good question. I thought it was still working in March when the Virgin Router was replaced with the new superspeed version. It hasn't worked since then ... but it's taken me until now to find the time to try to sort it out. And time it certainly takes!
Rgds
14-07-2014 08:59 AM
Hi cwhc,
I’ve re-synced your Sure Signal today so please complete this process by performing a factory reset as follows:
The Sure Signal will be back online in around 1 hour.
Thanks
Ian
14-07-2014 11:46 AM
Thank you, Ian_C. It's now working. Brilliant
Could I pick up on one question implicit in my initial posting?
Does the SureSignal attenuate the passthrough broadband signal?
My new Virgin hub delivers a remarkable 160Mb/sec download speed and 12Mb/sec upload speed. However, when I introduce the SureSignal into the line from hub/router to PC (i.e. a cable from router/hub to SureSignal, then cable from SureSignal to PC), the download speed drops to around 90Mb/sec.
Is that because the SureSignal can't passthrough at speeds greater than 100Mb/sec? Or is something else going on?
Rgds
15-07-2014 12:51 PM
15-07-2014 12:57 PM
Thank you, Sukhi, but that's not the question I asked.
You have said that use of the internet can affect the SureSignal's performance. I understand that.
My question is whether the Sure Signal affects internet performance. Routing my internet through the SureSignal (with nothing else going on (i.e. no internet use other than a speedtest, and no phone use) seems to reduce my internet performance. Should this be the case?
Rgds
16-07-2014 03:19 PM
16-07-2014 06:57 PM
17-07-2014 03:50 PM - edited 17-07-2014 03:51 PM
Hi cwhc,
When the Sure Signal’s in use, it will affect the speeds that you get compared to when it’s not in use.
This is because it’s using some of the bandwidth, however it shouldn’t affect your normal use.
If you’re using Vodafone Mobile Broadband via the Sure Signal and not your home broadband, this will be slower as you’re using the mobile network.
Thanks,
Jenny