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12-04-2014 09:41 AM
Suresignal bx not reaching destination see trace below.
Done all the usual stuff, reset, ect not work for several months.
Any sugestions.
Thanks
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.2.1
2 105 ms 106 ms 101 ms host81-148-0-1.in-addr.btopenworld.com [81.148.0
.1]
3 111 ms 111 ms 115 ms 213.120.178.141
4 104 ms 106 ms 111 ms 213.120.177.98
5 110 ms 114 ms 111 ms 213.120.178.67
6 33 ms 32 ms 32 ms 217.41.168.107
7 34 ms 33 ms 33 ms acc1-10GigE-0-1-0-4.l-far.21cn-ipp.bt.net [109.1
59.249.70]
8 34 ms 33 ms 32 ms core1-te0-15-0-5.faraday.ukcore.bt.net [109.159.
249.31]
9 33 ms 33 ms 33 ms 62.6.201.213
10 33 ms 33 ms 33 ms t2c3-xe-1-2-0-0.uk-lon1.eu.bt.net [166.49.211.18
4]
11 33 ms 32 ms 32 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 *
13-04-2014 10:20 AM
Hi d0710355,
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
Your Sure Signal serial number:
Thanks
James
13-04-2014 07:44 PM
Check with your broadband provider if they run PPPoE or PPPoA, SureSignal only supports PPPoA.