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Solution

SureSignal box not working

d0710355
2: Seeker
2: Seeker

Suresignal bx not reaching destination see trace below.

Done all the usual stuff, reset, ect not work for several months.

Any sugestions.

Thanks


Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2   105 ms   106 ms   101 ms  host81-148-0-1.in-addr.btopenworld.com [81.148.0
.1]
  3   111 ms   111 ms   115 ms  213.120.178.141
  4   104 ms   106 ms   111 ms  213.120.177.98
  5   110 ms   114 ms   111 ms  213.120.178.67
  6    33 ms    32 ms    32 ms  217.41.168.107
  7    34 ms    33 ms    33 ms  acc1-10GigE-0-1-0-4.l-far.21cn-ipp.bt.net [109.1
59.249.70]
  8    34 ms    33 ms    32 ms  core1-te0-15-0-5.faraday.ukcore.bt.net [109.159.
249.31]
  9    33 ms    33 ms    33 ms  62.6.201.213
 10    33 ms    33 ms    33 ms  t2c3-xe-1-2-0-0.uk-lon1.eu.bt.net [166.49.211.18
4]
 11    33 ms    32 ms    32 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *

 

2 REPLIES 2

Retired-James
Moderator (Retired)
Moderator (Retired)

Hi d0710355,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

Your Sure Signal serial number:

 

Thanks

James

Check with your broadband provider if they run PPPoE or PPPoA, SureSignal only supports PPPoA.