SureSignal not connecting my phone

[ldastey]

Hi

I have installed my Suresignal device and registered it online. The first two lights are on as expected but the third light showing a device has connected never comes on and my signal is poor to non-existent. 

Have a I missed a step?

When I look at the Sure Signal hostory page it shows two entries, chronologically they are:

1. "You registered your Gateway" - against my mobile number

2. "New members were added to your Gateway. Users invalid" - also against the same mobile number

I tried to add a user against my mobile but it said it was already added. It also lists no users when I go to the Manage Users page.

Thanks

[BandOfBrothers]

Hi. 

Can you try turning the phones settings to 3G only. Sometimes issues exist as sure signal is 3G. 

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.