SureSignal not connecting

[andylawler]

Hi,

I have a SureSignal Box that doesn't connect.  I have it plugged into an ADSL line.  I have been advised that I should do some port forwards to the device which I have done, these are...

8​	TCP/UDP​	Unassigned
50​	TCP/UDP​	Remote Mail Checking Protocol
53​	TCP/UDP​	Domain Name System (DNS)
67​	UDP​	Bootstrap Protocol (BOOTP) Server; also used by Dynamic Host Configuration Protocol (DHCP RX)
68​	UDP​	Bootstrap Protocol (BOOTP) Client; also used by Dynamic Host Configuration Protocol (DHCP TX)
123​	UDP​	Network Time Protocol (NTP)
500​	UDP​	Internet Security Association and Key Management Protocol (ISAKMP)
1723​	TCP/UDP​	Microsoft Point-to-Point Tunnelling Protocol (PPTP)
4500​	UDP​	IPSec NAT Traversal​

However it still fails to connect, attached is a picture of the box (red light flashing)

My public IP is 188.227.244.101.  Please can you advise?

Many thanks

Andy

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[andylawler]

Hi Matt,

Please see below the test results you requested...

Many thanks

Andy

speedtest.net
Download speed = 7.75Mbps
Upload speed = 0.97Mbps

Pingtest.net
ping = 37ms
Jitter = 3ms
grade = B*

WhatisMyIP
188.227.244.101

SureSignal Serial Number = 42143145227

Tracert =

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  TP-LINK.Home [192.168.1.1]
  2    27 ms    27 ms    25 ms  188.227.241.1
  3    28 ms    27 ms    30 ms  188.227.241.8
  4    27 ms    26 ms    26 ms  ge0-1.nostromo.Manchester1.BlazeNetworks.co.uk [
188.227.240.17]
  5    26 ms    24 ms    27 ms  ge1-0.sulaco.Manchester1.BlazeNetworks.co.uk [18
8.227.240.14]
  6    26 ms    34 ms    29 ms  ge-6-21.car1.Manchester1.Level3.net [195.50.119.
101]
  7    32 ms    34 ms    33 ms  ae-116-3502.edge3.London1.Level3.net [4.69.166.1
34]
  8    33 ms    33 ms    33 ms  195.50.118.230
  9    34 ms    33 ms    33 ms  ae22-xcr1.lns.cw.net [195.2.30.61]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[horizondave]

Can you help with this thread too at all please?

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/2-VSS-devices-do-not-work-since-ADSL-migration/m...

[Retired-Matt_B]

Hi @andylawler and @horizondave,

@andylawler - Your IP address isn't on our whitelist so I'll need to get this updated for you.

Once it has been done, I'll let you know.

@horizondave - We read all posts and aim to respond within 48 hours, we'll respond to your thread shortly.

Thanks,

Matt B

[Retired-Matt_B]

Hi @andylawler,

I'm still awaiting confirmation of the whitelisting.

I'll update you as soon as it's done.

Thanks,

Matt B

[andylawler]

Is there any news on this?

Thanks

Andy

[Retired-Matt_B]

Hi @andylawler,

I've just had confirmation that this has been completed.

Your Sure Signal should now be up and running.

Thanks,

Matt B

[andylawler]

Hi,

The SureSignal now says it is connecting now, but never seems to get to connected. 😞

It's been like that for 24 hours.

Any ideas?

Many thanks

Andrew

[andylawler]

Hi,

It's still connecting, please can you advise?

Many thanks

Andy