SureSignal not working for other added users

[paulosully]

Hi, my suresignal device stopped working overnight and when i wnet to manage services it didn't show that i have a device registered. I have re-registered and added back in the other users but only my number gets a signal, the others don't. Is anyone albe to assist?

Thanks,
Paul

[Jenny]

Hi @paulosully 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

[DaveCD]

@paulosully 

To re-add your SIM to the Sure Signal, please remove your number from the administration tool, reset the Sure Signal and re-add your number.

Once this has been done, please restart your phone within range of the Sure Signal to re-establish connection.

If you're still having difficulties, please provide the information requested above.

To reset the Sure Signal versions 1 and 2:

• Hold in the reset button until all lights go solid
• Pull the power lead out with the reset button still pushed in
• Continue to hold down the reset button and reconnect the power lead
• Wait for all lights to come on and then release the reset button

For Sure Signal version 3:

• Press and hold the reset button for 10 seconds to factory reset the device. This is will trigger the software reload and profile sync to the Femto.

The Sure Signal will be back online in around 1 hour.

DaveCD