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Solution

SureSignal not working

davidspalton
5: Helper

‎19-12-2013 03:59 PM

serial 40133827812
not sure if needs re synced but it will go on for a few hours then just go off with a red light and signal in the house goes back to rubbish

dave
0 Thanks
1 REPLY 1

Retired-Andy
Moderator (Retired)
Moderator (Retired)

‎19-12-2013 05:56 PM

Hi davidspalton,

 

I’ve resynced your Sure Signal for you.

 

So that the resync completes, can you do a factory reset for me:-

 

  • Find the button on the base of the unit next to the Ethernet ports
  • Press and hold the button for approximately 30 seconds
  • Once the lights come back on, release the button
  • The Sure Signal will come online in around one hour

 

If this doesn’t work, we’ll need some additional information from you. Can you provide the following please:-

 

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

 

Cheers,

 

Andrew

0 Thanks