14-06-2012 03:17 PM
I've had a SureSignal since last July - and despite the odd time when it had to be rebooted, I've not had any issues with it. However recently, three times, it's decided that it has changed postcode; and I'm getting a text message and an email at 4am to tell me to move it back or edit my account with the new details.
Not only annoying because of the loud alerts at 4am, but also because the damn thing hasn't moved more than a foot since it was installed.
I can only assume that you're using IP Address to determine location; which is FINE if you've got a fixed one; but I (and in fact most people) do NOT have a fixed IP address - my address on Virgin Media can be anywhere from 126.96.36.199 to 188.8.131.52 - and if my internet goes down, or if my cable modem/router needs a reboot, I will generally expect a new IP address to be a natural consequence.
I would like to know how to disable this feature please; and I will in turn commit to telling you IN ADVANCE if I intend to move the Sure Signal elsewhere.
p.s. I BOUGHT the SureSignal - it is MINE. Therefore, you can have no possible objection to giving me the information to disable this feature from the equipment; however if it's a network feature I'd like you to switch it off your end please.
16-06-2012 12:38 PM - edited 16-06-2012 12:39 PM
Hi there stonelaughter,
Thanks for your post.
I'm afraid there is no way to disable this feature. It's exactly how the functionality is designed.
Has your ISP pushed any updates to your router or have you suffered any short outages recently? These types of eventualities can trigger the messages.
All you need to do is to change the postcode and then change it again to stop the messages from being delivered. You can manage your location using the Sure Signal dashboard in My Account.