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Peer I
mbames
Posts: 56
Registered: ‎28-02-2011

SureSignal (v1) and WiFi - they seem to fight with each other

Right then, I am sure my network configuration is very similar to many other people.

 

Sky LLU broadband with a Vigor 2820 (and a backup Vigor 120 ADSL modem too), using a SureSIgnal (v1).  The 2820 provides a static IP address via a MAC reservation for the SS.

 

Quite often I notice that webbrowsing from my HTC Trophy is very slow when on Wifi at home.  Odd, as it syncs at about 18meg, and speed tests on the PC show good performance.  The phone often times out or is very slow when browsing, so the other day, I pulled the power out of my Suresignal unit (router is in the loft), suresignal in my bedroom.  Immediately the phone started browsing the internet much faster, even though it was still connected via wifi.  Also if I disable Wifi on the phone and use my SureSignal provided "3g" connection things seem much speedier.

 

As the 3g Vodafone signal in my house is only second to rubbish, can I easily tell when the SureSignal is broken.

 

This leads me to the conclusion that the SureSignal is somehow buggering about with the wifi signal in my house.  Note the SS and WiFi AP are a good 10-15metres apart, with a some brickwood and a floor between then - it is not as if they are both cuddled up in bed together.

 

The SureSignal is great when it works, but it seems to rather too much time not working, or possibly causing other issues, such as network performance....

 

Has anyone else noticed that they SureSignal is causing wifi issues?  For what it is worth my AP is running b/g/n on channel6.

 

One final question: If I browse the internet using 3g at home (via my SureSignal) does that come out of my 250MB/month allowance?  In theory it should not as it is using my existing internet connection, and not Vodafone's mobile network.  i.e. as a work around I could just turn off wifi and use 3g, but I don't want to do that if Vodafone are going to charge me for using my own internet connection to provide data services to the phone.

 

Thanks,

Matt

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Virtuoso V
Nabs
Posts: 5,541
Registered: ‎06-05-2009

Re: SureSignal (v1) and WiFi - they seem to fight with each other

[ Edited ]

Hi Matt,

 

In theory the SS shouldnt affect Wifi as they work in different frequency bands(SS works on 2.1Ghz whereas WiFi is on 2.4Ghz, or if your lucky 5Ghz)

 

The drop in network performance could be down to the extra bandwidth the SS is using at the same time your accessing the internet, though with an 18Mbps connection this shouldnt really be noticable.

 

Do you have any QoS enabled on your router that may giving priority to SS traffic? That could explain the reduction in preformance of your WiFi wilst the SS is running.

 

With regards to data charges, yes the data you use via the suresignal does count toward your monthly usage. This is something that has been raised before however as far as i am aware there are no existing plans to change this. 



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Peer I
mbames
Posts: 56
Registered: ‎28-02-2011

Re: SureSignal (v1) and WiFi - they seem to fight with each other

Hi Nabs,

 

I have noticed this drop in performance when I have been the only person in the house, and the online device accessing the internet was my mobile, via wifi.  Granted the SS was powered up and connected, but i have monitored its bandwidth requirements (during a phoencall and they are less than minimal).  It is very rare I max out the download/upload capacity of my LLU connection, but I when I have I know about it, as a voice call becomes impossible :-)

 

Since I first posted about this, I have noticed that wifi browsing on my phone is much better than it was, but that is because I have powered down the SS.

 

I realise that WiFi and the SS should operate on different frequencies, but I am wondering is the SS is failing to operate on the correct frequency (or drifting?) and taking out my wifi and also at sometimes appearing not to provide any 3g service to my phones (they drop to the same low signal level as when the SS is powered off).

 

I realise I am probably fighting a loosing battle - I have bought something to improve my phone signal and it seems to have an adverse affect on my wifi signal :-(

 

Thanks,

Matt

Message 3 of 4 (3,094 Views)
Tech Team
Tech Team
Lee
Posts: 17,199
Registered: ‎27-10-2008

Re: SureSignal (v1) and WiFi - they seem to fight with each other

Hi there mbames,

 

Thanks for sharing your experience with us.

 

Could you tell me whether it would be possible for you to try the VSS at another location to see if the issue persists? If so then we may need to look at a repair/replacement.

 

Cheers,

 

Lee

Message 4 of 4 (3,064 Views)