SureSignal v1 on Plusnet not working

[tim7787878]

Hi,

Serial number: 21225100060.

I have a SureSignal version 1 and I’ve noticed it had stopped working. This may have been since i upgraded my Plusnet internet to fiber a few months back.

So, I’ve followed all the advice I can find on the internet, this forum and others. I’ve factory reseted multiple times, reconfigured port forwarding, switch cables, router ports and finally moved it to my routers DMZ, hopefully removing the possibility that its a port or firewall issue. Still no joy.

After a factory reset my power light just goes off and my router reports that its inactive.

I’ve read about issues using SS on Plusnet Fiber. Should I give up now? I hope not.  

Please help!!

Thanks in advance

Tim.

============

The serial number is 21225100060

ISP: Plusnet Router: Technicolor TG582n FTTC

Speedtest: Ping: 15ms, Download: 54.49Mbps, Upload: 17.02Mbps

IP: 81.174.174.92

Traceroute:

MacBook-Pro:data tim$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 192.168.1.254 (192.168.1.254) 27.165 ms 10.216 ms 99.903 ms
2 lo0.10.central10.pcl-bng02.plus.net (195.166.130.151) 80.133 ms 82.264 ms 76.959 ms
3 irb.10.pcl-cr02.plus.net (84.93.249.82) 70.712 ms 42.525 ms
irb.10.pcl-cr01.plus.net (84.93.249.81) 47.715 ms
4 ae1.ptw-cr02.plus.net (195.166.129.2) 47.712 ms
ae1.ptw-cr01.plus.net (195.166.129.0) 64.336 ms
ae1.ptw-cr02.plus.net (195.166.129.2) 71.039 ms
5 ldngw1.arcor-ip.net (195.66.224.209) 75.082 ms
ae1.ptw-cr01.plus.net (195.166.129.0) 76.379 ms
ae2.ptw-cr01.plus.net (195.166.129.4) 82.484 ms
6 85.205.0.93 (85.205.0.93) 84.485 ms
ldngw1.arcor-ip.net (195.66.224.209) 54.511 ms
85.205.0.93 (85.205.0.93) 59.052 ms
7 * * 85.205.0.93 (85.205.0.93) 17.596 ms
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[tim7787878]

Noticed message was ilegible.  Reformated for readability. And hopfully a response 🙂

Tim..

[Jenny]

Hi Tim,

Your Sure Signal hasn’t connected with our servers since 7 August.

A location move has been detected, so I’ve changed the postcode to ours and back to yours again to fix this.

Please reset your Sure Signal as follows to make sure this updates:

1. Hold in the reset button until all lights go solid
2. Pull the power lead out with the reset button still pushed in
3. Continue to hold down the reset button and reconnect the power lead
4. Wait for all lights to come on and then release the reset button

Thanks,

Jenny 

[tim7787878]

Hi Jenny, thanks for the reply.

I performed your suggested sequence but the lights never go solid.  After approximalty 30 seconds the lights sequence on from top to bottom then go blank again.  At which point i've tried either holding longer and/or dissconnecting/reconecting the power cable.  Nothing happens if I hold for longer.  On the reconnecting the power the lights sequence from top to bottom again then go out never to come back on (inc the top power light).

The lights don't do what you and others on the forum suggest they should do.  Could it be just old and defective?  After all i've had it some time.  

Thanks

Tim 

[Retired-Ian_]

Hi tim7787878,

The Sure Signal still hasn't updated on the server.

I recommend trying it at a different location, ideally with a different ISP so we can confirm if it's faulty.

Thanks,

Ian

[tim7787878]

Hey Ian,

I had my SureSignal pluged in to my parents internet for approximalty 5 hours.  In which time I did several resets.  The lights did the same as I previsously decribed.  But generally they were off for most of the time, expect when I did the resets.

Did you see it update on the server? 

Is it time to invest in a new device?

Tim..

[Jenny]

Hi tim7787878,

You need to leave this connected for 24 hours to make sure everything updates.

Thanks,

Jenny

[AndrewMoloney]

I had the same problem after upgrading to Plusnet Fibre with my v2 Sure Signal. Plusnet sent me to this commuity post for instructions which I followed (inc the extra bit in the comments field) and all now seems to be working: http://community.plus.net/library/settings/using-vodafone-sure-signal-with-plusnets-thomsontechnicol... luck!