Hello,
I'm suffering from the problem where my Suresignal v2 has 2 lights flashing constantly (the one which looks like a signal strength meter and the other which has a mobile picture), power light is always on.
The problem which I suffered from originally was that the Suresignal looked ok (power light on, signal light on, mobile light off) however when making a call on my mobile, it was as if it wasn't connected to the Suresignal as call quality was poor and also breaking up. Intermittently both lights would flash, this was usually resolved by a Suresignal and/or router restart.
I called yourselves and I was informed that the Suresignal was de-registered, the technician registered the device and we also went through the reset process (hold in reset button for 30 seconds, remove power then plug power back in). Once this process was undertaken, the lights continued to flash, they never went static (apart from the power).
I contacted Vodafone again using on-line chat and again I beleive the device was re-registered but again the lights continue to flash.
In desparation I called again and spoke to an analyst who went through some basic troubleshooting steps and this time we replaced the ethernet cable, this made no difference. I also set up port forwarding on the router in case this was an issue but this has made no difference.
The Suresignal has been left for days in the hope that it would spring to life but it never has.
Can you help at all? I have performed the various tests required and the results are here:
The issue you’re experiencing:
Constant flashing lights
What light sequence you're seeing:
Static power, other 2 constantly flash
Your speed test results from here.
Ping - 39mS
Download Speed - 5.92 Mbps
Upload speed - 0.35 Mbps
Your external IP address from here.
87.115.156.206
Your Sure Signal serial number:
40122413376
The results of a traceroute.
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 21 ms 24 ms 25 ms lo0-central10.pcl-ag08.plus.net [195.166.128.189]
3 22 ms 22 ms 21 ms link-a-central10.pcl-gw01.plus.net [212.159.2.188]
4 26 ms 20 ms 20 ms xe-9-1-0.pcl-cr01.plus.net [212.159.0.220]
5 21 ms 21 ms 20 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 23 ms 22 ms 23 ms lndgw2.arcor-ip.net [195.66.224.124]
7 24 ms 21 ms 23 ms 85.205.0.93
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
Thanks
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