SureSignal v3 not working

[nikazim]

The issue you’re experiencing:

Not getting signal from SureSignal

What light sequence you're seeing:

Solid red and flashing globe.

Speed test result:

56mbps up, 48mbps down, 5ms ping

External IP address:

93.186.148.19

Your Sure Signal serial number:

 43162201545

The results of a traceroute:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  192.168.2.1 (192.168.2.1)  3.355 ms  1.212 ms  0.712 ms

 2  * * *

 3  ge-2-0-0-xcr1.lsw.cw.net (194.112.69.129)  3.072 ms  3.861 ms  2.003 ms

 4  ae12-xcr1.lns.cw.net (195.2.28.26)  2.343 ms  3.720 ms  2.013 ms

 5  * * *

 6  * * *

 7  * * *

 8  * * *

 9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

Note:

I'm seeing the following in tcpdump output coming from my SureSignal. I see a flurry of NTP request/response between the SureSignal and Vodafone's NTP server. It seems that it is having problem syncing up. It looks like the current time set on SureSignal is set to 2036/02/07 06:29:12, the sync failed as the time difference is too great?

23:33:29.112760 IP (tos 0xb8, ttl 64, id 45393, offset 0, flags [none], proto UDP (17), length 76)

    192.168.5.72.50123 > 212.183.133.182.123: [udp sum ok] NTPv4, length 48

        Client, Leap indicator: clock unsynchronized (192), Stratum 0 (unspecified), poll 16 (65536s), precision 0

        Root Delay: 0.000000, Root dispersion: 0.000000, Reference-ID: (unspec)

          Reference Timestamp:  0.000000000

          Originator Timestamp: 0.000000000

          Receive Timestamp:    0.000000000

          Transmit Timestamp:   56.172545367 (2036/02/07 06:29:12)

            Originator - Receive Timestamp:  0.000000000

            Originator - Transmit Timestamp: 56.172545367 (2036/02/07 06:29:12)

23:33:29.119673 IP (tos 0x48, ttl 53, id 39391, offset 0, flags [none], proto UDP (17), length 76)

    212.183.133.182.123 > 192.168.5.72.50123: [udp sum ok] NTPv4, length 48

        Server, Leap indicator:  (0), Stratum 1 (primary reference), poll 16 (65536s), precision -22

        Root Delay: 0.000000, Root dispersion: 0.000000, Reference-ID: GPS^@

          Reference Timestamp:  3705863595.000000000 (2017/06/07 23:33:15)

          Originator Timestamp: 56.172545367 (2036/02/07 06:29:12)

          Receive Timestamp:    3705863609.122523654 (2017/06/07 23:33:29)

          Transmit Timestamp:   3705863609.122534667 (2017/06/07 23:33:29)

            Originator - Receive Timestamp:  -589103743.050021712

            Originator - Transmit Timestamp: -589103743.050010700

[Tash]

Hi @nikazim, thanks for posting :smileyhappy:

Please ensure that your Sure Signal is set up for port forwarding. Your Internet Service Provider (ISP) will be happy to help with this.

Please let us know if you experience any further issues after completing this.