Suresignal 1 - cannot connect mobiles to it

[stevegw]

Hi,

As the account I was originally admistering my suresignal box with was de-activated, I assigned it to a different number. However, even though the suresignal box logs on as it did previously and I have added phones to my account, the phones cannot connect to it. Please can you help?!

Serial number is: 21197145945

Thanks

Steve.

[Retired-Matt_B]

Hi stevegw,

I can see that your Sure Signal is now connected to our servers.

Are you still experiencing issues?

Thanks, 

Matt B

[stevegw]

Yes, even though I have allowed 48 hours for connection to the suresignal and after talking to your technical department on Friday I still cannot connect my phones to the suresignal box today.

regards,

Steve.

[Retired-Kay]

Hi stevegw, 

I've done a firmware update on your Sure Signal. 

Please don't reset or unplug the Sure Signal for the next 24 hours. You'll need to turn your phone off and back on after this time. 

Thanks, 

Kay

[stevegw]

Hi Kay,

Just to let you know that the firmware update seems to have worked - all registered mobiles are now connecting to the suresignal box.

Many thanks for your help,

Steve.

[Retired-Ian_]

Hi Steve,

That's fantastic news.

Thanks for letting us know and if you need anything else, you know where we are. :smileytongue:

Ian