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06-03-2014 11:14 AM
My Suresignal 1 has lights 1,2 & 4 on but I have no 3G signal. I have 4 phones registered and none can receive a signal. I have tried to re-set and swithched on and off but this does not make any difference
Solved! Go to best answer.
08-03-2014 12:35 PM
Sorted. Thank you
06-03-2014 03:49 PM
Hi fuzz0610,
Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?
Cheers, Ben
06-03-2014 05:05 PM
Hi Ben,
I can confirm I have done all 3 actions, including removing a number and putting it back in. Re-setting and then switching off 3G on my phone and switching it back on. My phone does pick up full 3G when I'm out and about, but not at home where my Suresignal is. None of the phones registered pick up a 3G signal in the house. I'm running high speed broadband, last test 43Mb download, 9Mb upload, latency test 0.22
06-03-2014 05:18 PM
06-03-2014 09:34 PM
Guys, why not simply say what you want and how to get it instead of referring to the link and the thread that take ages to read through and find ?
Results from tracert are:
Tracing route to 212.183.131.177 over a maximum of 30 hops
1 1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 17 ms 14 ms 16 ms lo0-central10.ptn-ag04.plus.net [195.166.128.193
]
3 14 ms 13 ms 13 ms link-a-central10.ptn-gw01.plus.net [212.159.2.14
0]
4 15 ms 14 ms 13 ms xe-8-2-0.ptw-cr01.plus.net [212.159.0.116]
5 182 ms 21 ms 34 ms te-4-2.car5.London1.Level3.net [217.163.45.249]
6 14 ms 14 ms 13 ms ae-51-51.csw1.London1.Level3.net [4.69.139.88]
7 14 ms 13 ms 13 ms ae-116-3502.edge3.London1.Level3.net [4.69.166.1
34]
8 15 ms 16 ms 15 ms CABLE-WIREL.edge3.London1.Level3.net [195.50.124
.138]
9 15 ms 15 ms 14 ms 195.2.30.61
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 *
Serial number is: 21231307568
fuzz0610
07-03-2014 04:21 PM
07-03-2014 05:07 PM
Hi
My Suresignal is also showing lights 1 2 and 4 but there is no 3G signal.
Tried numerous resets,taken the battery out of the phone then restarted it,still no 3G signal.
Changed the ethernet cable,rest the router to no avail.
Unegistered and reregistered the S/S.
This problem seems to be common on the forum at the moment.
Here's the tracert
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Glynn>tracecert212.183.133.177
'tracecert212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.
C:\Documents and Settings\Glynn>cmd
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Glynn>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 8 ms 10.55.200.24
3 7 ms 8 ms 7 ms 10.55.201.25
4 13 ms 13 ms 13 ms te-4-3.car2.Manchester1.Level3.net [195.50.121.1
93]
5 26 ms 25 ms 25 ms ae-11-11.car1.Manchesteruk1.Level3.net [4.69.133
.97]
6 26 ms 25 ms 25 ms ae-4-4.ebr1.London1.Level3.net [4.69.133.102]
7 26 ms 25 ms 26 ms ae-58-113.csw1.London1.Level3.net [4.69.153.122]
8 25 ms 26 ms 25 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.1
42]
9 19 ms 17 ms 16 ms CABLE-WIREL.edge3.London1.Level3.net [195.50.124
.26]
10 18 ms 16 ms 16 ms 195.2.30.61
11 * * * Request timed out.
12 * * * Request timed out.
13
Would you try a firmware update from your end please.
Thanks Glynn
08-03-2014 12:35 PM
Sorted. Thank you
08-03-2014 01:02 PM
08-03-2014 01:06 PM
Hi
Serial number is 21227745938
Cheers Glynn