Hi,
I am having the same problem with my version 1 sure signal. We have 3 phones registered and despite the appropriate lights being on, none of the phones are getting a signal.
We have done the trace and the results are:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Jenni>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 49 ms 55 ms 55 ms 0278085c.bb.sky.com [2.120.8.92]
4 47 ms 47 ms 47 ms ae99.edge3.London2.Level3.net [212.187.201.57]
5 55 ms 55 ms 55 ms ae-3-3.ebr1.Paris1.Level3.net [4.69.141.86]
6 55 ms 63 ms 54 ms ae-81-81.csw3.Paris1.Level3.net [4.69.161.86]
7 98 ms 53 ms * ae-3-80.edge5.Paris1.Level3.net [4.69.168.136]
8 54 ms 55 ms 56 ms CABLE-WIREL.edge5.Paris1.Level3.net [212.73.200.
78]
9 104 ms 55 ms 54 ms 195.2.9.193
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Jenni>
The serial number on my sure signal is 21224649182
Please can you see if you can identify the problem. Thanks
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