Suresignal 1 stopped working

[mcgsys]

Hello,

Our Suresignal has not been working since yesterday morning.  Lights 1 2 and 4 are steady but neither phone is giving signal.  We have tried resetting the device.

Please could you resync it?  S/No is 21229799313

Thanks

[mcgsys]

We got signal after yet another reset yesterday but this morning it's down again.

Could somebody from Vodafone respond please.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[mcgsys]

Hello,

In the end I did the factory reset mentoned in other posts i.e power off / ethenet disconnected / power on with reset button in for at least 30 seconds / ethenet reconnected.

Took a long time but now working,

Thanks

[Sukhi]

Hi mcgsys

That's great thanks for letting us know :).

Sukhi