I bought a Suresignal 3 today but can't get it to work with my BT Homehub 5.
I can see from other posts that other people have had the same problem and I've tried the various suggestions such as opening ports, changing ethernet cables, resetting the Homehub & SS, de-registering and re-registering - all without any success.
I have a constant power light with flashing internet light. After a while the unit seems to do a reset and start trying all over again. This has been going on for the last couple of hours.
Results of the various diagnostic tests below. Could you please have a look at these and suggest how I can get this resolved?
Speed test : Download 69.24Mbps, upload 17.28Mbps
Ping test : Packet loss 0%, Ping 25ms, Jitter 0ms, Overall Grade A
External IP : 31.50.6.7, IP6V ::ffff:1f32:607
Suresignal serial number : 42143139725
Traceroute:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Nick>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 6 ms 6 ms 6 ms 217.32.140.75
3 6 ms 6 ms 6 ms 217.32.140.62
4 6 ms 6 ms 7 ms 212.140.235.42
5 7 ms 6 ms 7 ms 213.120.182.65
6 6 ms 7 ms 7 ms 31.55.164.107
7 7 ms 7 ms 7 ms 109.159.248.89
8 12 ms 11 ms 13 ms core1-te0-15-0-14.ealing.ukcore.bt.net [109.159.
248.38]
9 12 ms 11 ms 11 ms peer1-xe1-1-0.telehouse.ukcore.bt.net [109.159.2
54.134]
10 13 ms 15 ms 12 ms lndgw2.arcor-ip.net [195.66.224.124]
11 13 ms 13 ms 13 ms 85.205.0.86
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
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