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Solution

Suresignal 3 repeatedly stops working

thoward326
2: Seeker
2: Seeker

My suresignal 3 repeatedly stops working.  I have had a new device but that has not helped.  I have upgraded my internet connection to fiber,  still stops working.  It does connect for a time but loses it normaly in the middle of a call.  I work from home and need this to work reliably. I am currently waiting for a reset (about the 5th one) to complete but thought I would post my stats and have a VF techie take a look in case there is something wrong with my configuration.  I am using Sky for internet connection and that works fine for everything else including VPN connections to my office systems.

 

Speed test

Ping 18ms

Download 30.49 Mbps

Upload 8.75 Mbps

 

Pingtest

Line quality A

MOS 4.4

Ping 11ms

Jitter 1ms

 

IP Address 151.229.163.205

IP V6 ::ffff:97e5:a3cd

C:\Users\Tony>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     4 ms     3 ms     4 ms  SkyRouter.Home [192.168.0.1]

  2     *        *       16 ms  97e72002.skybroadband.com [151.231.32.2]

  3    21 ms    14 ms    15 ms  02780988.bb.sky.com [2.120.9.136]

  4    17 ms    11 ms    11 ms  ae99.edge3.London2.Level3.net [212.187.201.57]

  5    16 ms    11 ms    11 ms  ae-0-11.edge4.London2.Level3.net [4.69.200.126]

  6    13 ms    11 ms    11 ms  ae-3-3.ebr1.London1.Level3.net [4.69.141.189]

  7    11 ms    11 ms    12 ms  ae-43-43.ebr1.London1.Level3.net [4.69.167.26]

  8    11 ms    18 ms    10 ms  ae-59-114.csw1.London1.Level3.net [4.69.153.126]

  9    11 ms    11 ms    11 ms  ae-120-3506.edge4.London1.Level3.net [4.69.166.5

 10    32 ms    30 ms    31 ms  195.50.122.66

 11    31 ms    28 ms    27 ms  85.205.116.6

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

 

Trace complete.

 

Pingtrace

Tracing route to 212.183.133.181 over a maximum of 30 hops

  0  Snowdon.Home [192.168.0.11]

  1  SkyRouter.Home [192.168.0.1]

  2  97e72002.skybroadband.com [151.231.32.2]

  3  02780988.bb.sky.com [2.120.9.136]

  4  ae99.edge3.London2.Level3.net [212.187.201.57]

  5  ae-0-11.edge4.London2.Level3.net [4.69.200.126]

  6  ae-3-3.ebr1.London1.Level3.net [4.69.141.189]

  7  ae-42-42.ebr1.London1.Level3.net [4.69.167.22]

  8  ae-56-111.csw1.London1.Level3.net [4.69.153.114]

  9  ae-119-3505.edge4.London1.Level3.net [4.69.166.1]

 10  195.50.122.66

 11  85.205.116.10

 12     *        *        *    

Computing statistics for 275 seconds...

            Source to Here   This Node/Link Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

  0                                           Snowdon.Home [192.168.0.11]   1/ 100 =  1%   |

  1    3ms     2/ 100 =  2%     1/ 100 =  1%  SkyRouter.Home [192.168.0.1]     0/ 100 =  0%

  2   10ms     2/ 100 =  2%     1/ 100 =  1%  97e72002.skybroadband.com [151.231.32.2] 0/ 100 =  0%

  3  ---     100/ 100 =100%    99/ 100 = 99%  02780988.bb.sky.com [2.120.9.136] 0/ 100 =  0%

  4   14ms     1/ 100 =  1%     0/ 100 =  0%  ae99.edge3.London2.Level3.net [212.187.201.57] 0/ 100 =  0%

  5   12ms     1/ 100 =  1%     0/ 100 =  0%  ae-0-11.edge4.London2.Level3.net [4.69.200.126] 0/ 100 =  0%

  6   12ms     1/ 100 =  1%     0/ 100 =  0%  ae-3-3.ebr1.London1.Level3.net [4.69.141.189] 0/ 100 =  0%

  7   17ms     2/ 100 =  2%     1/ 100 =  1%  ae-42-42.ebr1.London1.Level3.net [4.69.167.22]  0/ 100 =  0%

  8   13ms     1/ 100 =  1%     0/ 100 =  0%  ae-56-111.csw1.London1.Level3.net [4.69.153.114]  0/ 100 =  0%

  9   14ms     1/ 100 =  1%     0/ 100 =  0%  ae-119-3505.edge4.London1.Level3.net [4.69.166.1] 0/ 100 =  0%   |

 10   33ms     1/ 100 =  1%     0/ 100 =  0%  195.50.122.66 1/ 100 =  1%   |

 11   41ms     2/ 100 =  2%     0/ 100 =  0%  85.205.116.10

Router Status

        Systems Details    ManufacturerModelFirmware Version
Sky
SR101
1.15j.2639.R
 
Modem          Modem Status
Connected
DownStream Connection Speed40000
UpStream Connection Speed9996
 
Broadband PortIP AddressNetwork TypeIP Subnet MaskGateway IP AddressDomain Name Server
151.229.163.205
MER
255.255.224.0
151.229.160.1
90.207.238.97, 90.207.238.99

 

Please help top get this working as it is becoming embarassing trying to explain that Vodafone does not work. 

10 REPLIES 10

Hi tony

Managed to get my sure signal changed under warranty. Just keep ringing them and try all departments to get a solution. No one seems to know what anyone is doing.

Good luck
Tim