Suresignal Broken and needs resynch

[solvetech]

Hi

I have gone thru the troubleshooting guides. Tried resetting the box etc but I do not get the normal lights showing - just the power light.

I need this resynching please. I have no phone signal at all so messaging will not get to me.

Serial number is 21196952341

[Retired-Matt_B]

Hi peterrid and solvetech,

@peterrid - This is absolutely fine.

@solvetech - We can't provide this information. We can make the relevant checks when we look into any Sure Signal query. 

Thanks,

Matt B

[peterkarney]

Yes quite a few of us are still having issues.

[WellerPackaging]

Good Morning,

I have only been informed today that our SureSignal is not working at WS14 0DJ.  I have performed several resets but have had no joy - here is the information requested: -

IP Address: 81.131.252.110

Serial No.: 40132105541

Tracert

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  172.16.1.254
  2    24 ms    23 ms    23 ms  host81-134-80-1.in-addr.btopenworld.com [81.134.
80.1]
  3    23 ms    23 ms    23 ms  213.120.182.141
  4    23 ms    24 ms    24 ms  213.120.161.82
  5    33 ms    32 ms    32 ms  31.55.164.179
  6    32 ms    32 ms    42 ms  31.55.164.107
  7    35 ms    36 ms    36 ms  acc1-10GigE-0-2-0-7.bm.21cn-ipp.bt.net [109.159.
248.110]
  8    38 ms    51 ms    39 ms  core2-te0-3-0-15.ealing.ukcore.bt.net [109.159.2
48.158]
  9    36 ms    36 ms    36 ms  acc1-10GigE-0-5-0-6.l-far.21cn-ipp.bt.net [109.1
59.254.108]
 10    48 ms    39 ms    91 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    39 ms    50 ms    38 ms  85.205.0.93
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Regards,

Russell Hale

Weller Packaging Limited

[Retired-Sarah]

Hi WellerPackaging,

We’ve checked your Sure Signal and it’s shown a last connection date of 18 August.

The resets you've done haven’t gone through.

You’ll need to perform a reset and leave the Sure Signal for 6 hours to fully reset.

Thanks,

Sarah

[peterrid]

Already done that several times. I can monitor my network and I can see outgoing connections using ports 50 and 4500 but cannot se anything coming back

[solvetech]

@Sarah

Is it coincidence that on two occasions for two different clients you say that their last connection was on 18th August? Looks to me like something was changed at VodaFone on 18th August that broke our SureSignals!

[WellerPackaging]

Good Afternoon,

I have reset the Sure Signal unit yet again and I have left it for over 6 hours but still no luck, still have the two right hand lights lit in orange.

Regards,

Russell Hale

Weller Packaging Limited.

[fluidjewel]

And yet another user with the same problem (Generation 2 Sure Signal) - it has worked fine since 14/9/12, but hasn't since I returned from holiday (coincidently exactly two years from purchase - is this a built-in obsolescence?). Have reset several times and rebooted my router. Details as requested: - Speed: ~2.6mbps - Ping: 46ms - IP Address: 87.115.57.208 - Serial No: 40122929520 - Traceroute: Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops: 1 92 ms 98 ms 99 ms dsldevice.lan [192.168.1.254] 2 42 ms 41 ms 47 ms lo0-central10.pcl-ag01.plus.net [195.166.128.182 ] 3 41 ms 39 ms 41 ms link-b-central10.pcl-gw02.plus.net [212.159.2.16 2] 4 55 ms 40 ms 39 ms xe-10-0-0.pcl-cr02.plus.net [212.159.0.194] 5 39 ms 42 ms 53 ms ae2.pcl-cr01.plus.net [195.166.129.6] 6 41 ms 40 ms 61 ms ae1.ptw-cr01.plus.net [195.166.129.0] 7 42 ms 42 ms 43 ms ldngw1.arcor-ip.net [195.66.224.209] 8 41 ms 42 ms 42 ms 85.205.0.86 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. Please help.

[Gemma]

Hi everyone,

@peterrid – I can see Matt has replied to your other post, here.

@peterkarney – I’ve replied to your other post here, to keep everything together.

@solvetech – This’ll be a coincidence.

Have you now returned your device?

@russell - Please let us know the exact light sequence you’re seeing and what the power and internet light are doing.

Also please post us your speed test results?

@fluidjewel – Your Sure Signal is running the old firmware version.

I’ve requested this to be updated.

Please leave it for a minimum of 24 hours and then turn your phone off and on after this. 

Thanks,

Gemma

[fluidjewel]

Thanks for the quick response Gemma. Fingers crossed for tomorrow...