cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Suresignal Issue

rleinfellner
2: Seeker
2: Seeker

 

 

We have 2 Suresignals V3, they used to work at another site and now having plugged them in elsewhere I get a flashing red and 2 orange light. Hard reset gives a pulsing white light for 2-3m then back to red & orange.

 

Very urgent to get these working as we have a phone auction with no natural signal.

 

Any help much appricated as business Vodafone support has been virtually non-existant.

 

Regards

 

Richard 

 

 

Additional

External IP 195.11.235.186

Speed DSL @ 47.6 Mbps

 

SN1 42143932285

SN2 42164447577

 

Traceroute has started…

 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1  192.168.0.100 (192.168.0.100)  0.594 ms  0.342 ms  0.237 ms

2  192.168.0.1 (192.168.0.1)  0.547 ms  0.474 ms  0.367 ms

3  192.168.100.1 (192.168.100.1)  0.670 ms  0.634 ms  0.528 ms

4  no-dns-yet.demon.co.uk (195.11.235.185)  1.131 ms  1.011 ms  0.888 ms

5  gi-3-1-0-700-park-inside-3.demon.net (194.70.89.81)  13.876 ms  13.913 ms  13.866 ms

6  xe-2-3-0-xur1.lns.uk.cw.net (194.70.97.21)  14.227 ms  29.233 ms  14.433 ms

7  ae38-16-xcr1.lns.cw.net (195.2.15.73)  14.456 ms  14.943 ms  14.294 ms

8  * * *

9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

21  * * *

22  * * *

23  * * *

24  * * *

25  * * *

26  * * *

 

 

3 REPLIES 3

ChazzD
Moderator (Retired)
Moderator (Retired)

@rleinfellner

 

I've processed a resync on both of your Sure Signals. Please wait 6 hours before resetting the devices.

 

Let us know how you get on. 

 

Problem resolved, turned out to be a firewall issue. ISP was supposed to put device in DMZ, but did not do as promised.

Moved to an alterate network and they came to life.

 

Tash
Moderator (Retired)
Moderator (Retired)

Thanks for keeping us updated @rleinfellner. If you need anything else, let us know.