cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Suresignal No Connection despite firmware update

GSWILL
2: Seeker
2: Seeker

I called yesterday and was told my Suresignal had received a firmware update (It is a version 1). Its over 24 hours and my suresignal is showing 3 yellow lights but the 4th doesnt light when I call and my signal is lousy. Can you address please?

1 REPLY 1

Retired-Andy
Moderator (Retired)
Moderator (Retired)

Hi GSWILL,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Andy