Suresignal Resync please

[Ukpocketwatch]

 Hi and Good Morning

Please can you resync my sure signal the serial number is 40111102873

I have just swapped my Vodafone sim to Nano for Iphone 5 it’s the same phone number as previous but I am no longer able to access my suresignal

I understand that a resync is required to restart

Many thanks

Chris

[Retired-James]

Hi Ukpocketwatch,

I’ve re-synced this for you this afternoon.

If this doesn’t work after one hour, please try to remove the number from the Sure Signal and add it back on.

James

[Berrydog]

I too have just got a nano sim card. It is not connecting with my Suresignal - how do I gedt this to work?  Mobirl will not work in this location without Suresignal  - Thanks

[Retired-Sarah]

@Berrydog Welcome to the eForum.

Please try removing and re-addng the affected user.

Once done, please turn the phone off and on again.

[Berrydog]

Hi - thanks for your mesage. I am trying to do what you suggest but being the prime holder of the account - the facility to remove my own number and add it again is not available. A tick box only appears for supplementary numbers but not mien as the prime holder. Any further thoughts?

[Retired-EricChe]

@Berrydog

If you contact our Live Chat team, they'll be able to do this manually for you.

Once this has been done, if you still need further help, just let us know

[Berrydog]

That is easier said than done! They are always bsuy and unavailable. And your link does not work! Any further thoughts - thanks

[Cailen]

@Berrydog

I'm sorry to hear you've had difficulties contacting Live Chat previously.

Please use our new direct link to the team here: vdfn.co/1MEeijn