Suresignal V1 All lights correct but no signal

[snappyben]

I run 2 SureSignals at home. 1 in the house and one in the workshop in my garden. Both have been working fine for years. Months ago, they both stopped communicating dispite the correct lights being on. Various resets got them both going again but now one refuses to connect to our handsets. All the correct lights are on.

I had a chat to one of you tec team on the phone last week and they said that it was undoubtably the BT Homehub 3 that was causing the problem. Replace that for a new one and all will be fine they said.

So new expensive Homehub 5 is now connected and still this Suresignal fails to connect.

I have reset the SS and de & re registered it. I have also swapped the 2 SS around to discount a connection problem.

Any idea?

[Gemma]

 Hi Ben,

That’s great.  

Thanks for letting us know.

Gemma