Suresignal V1 - Lights 1,2,4 - all phones in house will no longer connect

[newrolandsizzer]

Hi,

Fault as per title.  Nothing has been changed just stopped working this week - none of our phones show a 3g signal.

Tried a reset (well 3 or 4). Please try to re-sync from your end!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1   103 ms    61 ms    44 ms  10.180.1.1
  2    37 ms    38 ms    37 ms  h31-3-243-89.host.redstation.co.uk [31.3.243.89]

  3    36 ms    59 ms    40 ms  h185-5-2-237.host.redstation.co.uk [185.5.2.237]

  4    40 ms    39 ms    40 ms  h185-5-2-81.host.redstation.co.uk [185.5.2.81]
  5    41 ms    42 ms    43 ms  ldngw1.arcor-ip.net [195.66.224.209]
  6    44 ms    41 ms    42 ms  85.205.116.6
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Ping 31ms, Packet Loss 0%, Jitter 1ms

78.150.134.120

Download 3.8 mbps, Upload 0.88mbps

Serial Number:  21222172948

[Retired-James]

Hi IanS-58,

Can you check the serial number that you’ve given as it’s showing as invalid?

James

[IanS-58]

Hi

Serial number as taken from SS box

21197180983

Other numbers also on the same label are

253112320

@Mac;00e59196537

Manufacture by Sagem

Any help gratefully received - 2 daughters can't send SMS texts making my life a misery!!

Thanks in anticipation 

[Retired-James]

Hi ianS-58,

Thanks for getting back to me with the correct serial number.

The issue you’re seeing is down to the firmware you’ve currently got on your Sure Signal.

I’ve just requested for the update to be sent over to you, please leave the Sure Signal switched on and connected over the next 48 hours until this has been done.

James

[Vicky1975]

James,
Router and phoned both restarted. Still just lights 1 2 and 4 lit

[Retired-James]

Hi Vicky1975,

Thanks for getting back to me.

Everything looks fine with the registration still.

Can you confirm what phone you are using?

Also, can you double check that 3G is activated on the phone?

James

[Vicky1975]

Samsung s3 mini and 3G is on

[Retired-James]

Hi Vicky1975,

Thanks for getting back to me so quickly.

Do you know anyone else who is on Vodafone that you could test this with?

All you need to do is register their number against the Sure Signal and see if their phone picks it up.

James

[Vicky1975]

We haven't got anyone else with vodafone, we have put the SIM card in a different phone, then reset the ss1 and router and it's the same as before. The 3 lights on but phone not connecting to the sure signal
Any further suggestions?

[Vicky1975]

All working now after resetting everything again..now full signal on phone and not one bar.. Thanks for your help with this

[IanS-58]

Hi

Still no 3G

Reviewing th SureSignal history on th dasboard the following note is at the top

"Error invoking portlet "VAPGatewayController""

is this the problem?

regards