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Registered: ‎14-02-2017

Re: Suresignal V3 - Overheated, Blew Up, Exploded, Hot, Burnt out & Dead with no Lights

@jim_r

 

I've sent you a private message with details on how to get in touch.

 

Please follow the link provided to confirm your details along with a brief description of the issue.

 

You'll receive an automated response with a reference number [#123456] and a member of the team will be in touch shortly.

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Registered: ‎01-04-2015

Re: Suresignal V3 - Overheated, Blew Up, Exploded, Hot, Burnt out & Dead with no Lights

Jim

You must contact and report your failure and Vodafone's response to Trading Standards as they are currently investigating the continued refusal to replace when they have clearly stated and agreed to do so.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

Message 622 of 633 (2,761 Views)
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Registered: ‎18-03-2017

Re: Suresignal V3 - Overheated, Blew Up, Exploded, Hot, Burnt out & Dead with no Lights

Returned home yesterday to find that my SureSignalv3 is dead.  Not able to open the cover to check inside for signs of burning mentioned on this thread (with thanks to gsmsecure - I have notified Trading Standards & Watchdog). Could VF TechTeam contact me to assist with replacement please?

Message 623 of 633 (1,705 Views)
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Registered: ‎11-11-2016

Re: Suresignal V3 - Overheated, Blew Up, Exploded, Hot, Burnt out & Dead with no Lights

@jfitzy Please follow the steps provided in the private message that will be sent to you shortly.

Message 624 of 633 (1,629 Views)
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Registered: ‎18-03-2017

Re: Suresignal V3 - Overheated, Blew Up, Exploded, Hot, Burnt out & Dead with no Lights

Thank you Natasha.  Form completed and sent.  Acknowledgement email received with reference number #15601573

Message 625 of 633 (1,416 Views)
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Registered: ‎17-01-2017

Re: Suresignal V3 - Overheated, Blew Up, Exploded, Hot, Burnt out & Dead with no Lights

@jfitzy I can confirm that we've received your email, a member of the team will be in touch. Smiley Happy

Message 626 of 633 (1,376 Views)
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Registered: ‎21-02-2017

Re: Suresignal V3 - Overheated, Blew Up, Exploded, Hot, Burnt out & Dead with no Lights

My SureSignal V3 (purchased in December 2014) has just died. I wasn't in the room at the time but there was an unexplained bang and a strange smell last night that I didn't immediately connect with the SS but I noticed that the SS was completely dead to the world this morning.

 

I contacted Vodafone via web chat and they told me that it was out of warranty and I would have to buy a new one and refused to do anything.

 

Hi Jim_r

 

Identical to my experience.  Insist that this is a known issue, that CEO has said it is a free replacement, and that ALL front line staff had been briefed by CEO about the issue.   Insist the vodafone person fobbing you off goes and checks the knowledge base,(if there is one) or this thread. 

 

I had to contact VF 15-20 times but I eventually got my replacement and a goodwill refund.

Message 627 of 633 (1,350 Views)
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Registered: ‎18-03-2017

Re: Suresignal V3 - Overheated, Blew Up, Exploded, Hot, Burnt out & Dead with no Lights

By way of update:  Issue raised Saturday, completed notification form Sunday,  Call from VF first thing Monday and replacement SureSignal despatched same day.  SureSignal received Tuesday.  Called VF 2nd line support on Tueday for assistance in registering new device and now up and running same day.  Credit where credit is due - well done VF Tech team.  Much appreciated.  Thank you

 

Message 628 of 633 (845 Views)
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Registered: ‎30-04-2015

Re: Suresignal V3 - Overheated, Blew Up, Exploded, Hot, Burnt out & Dead with no Lights

@jfitzy

 

Glad to hear it's all been sorted for you now, thanks for letting us know. Smiley Happy

Message 629 of 633 (533 Views)
Rank 6: Frequent Poster
Posts: 406
Registered: ‎01-04-2015

Re: Suresignal V3 - Overheated, Blew Up, Exploded, Hot, Burnt out & Dead with no Lights

I think more likely that I spoke to Trading Standards in respect of poor replacement performance that these are being exchanged quicker.

After speaking to them and to Vodafone's CEO Office and highlighting issues of customers having exchanges dragged out and refused I believe West Berks Trading Standards have been back in touch.

Hopefully some progress... and not before too long..

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

Message 630 of 633 (524 Views)
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Registered: ‎24-03-2017

Re: Suresignal V3 - Overheated, Blew Up, Exploded, Hot, Burnt out & Dead with no Lights

Hi

I have exactly the same issue. No lights and unit completely dead. Contacted Vodafone who advised my unit was purchased in June 14 and out of warranty. Would offer no further support other than buying a new unit despite referring them to this thread. Have notified Watchdog and Trading Standards.

 

Could VF Tech team please contact me to provide some help with a replacement. Many thanks

Message 631 of 633 (302 Views)
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Registered: ‎10-02-2013

Re: Suresignal V3 - Overheated, Blew Up, Exploded, Hot, Burnt out & Dead with no Lights

My SureSignalv3 made a loud bang and tripped the mains last Sunday.  Electronic components burning smell soon after.   I have notified Trading Standards & Watchdog. Could VF TechTeam contact me to assist with replacement please?

Message 632 of 633 (99 Views)
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Registered: ‎29-09-2015

Re: Suresignal V3 - Overheated, Blew Up, Exploded, Hot, Burnt out & Dead with no Lights

@Tritium

 

We're unable to provide a new Sure Signal when it's ran out out of warranty. You can purchase a new Sure Signal online.

Message 633 of 633 (50 Views)
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