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Posts: 15,940
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Registered: ‎01-01-2009

Re: Sure Signal just exploded!

I do agree but flooding the board is just not acceptable practice on a forum like this.

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Message 41 of 633 (32,857 Views)
Rank 6: Frequent Poster
Posts: 406
Registered: ‎01-04-2015

Re: Sure Signal just exploded!

Its a generic response to the same problem affecting many users.

Vodafone should have admitted a problem and fixed it years ago instead of claiming they have never heard of this issue before.

When I post a reply the original user asking the question will be notified of the response where they can act to help many others by reporting it as well as the chance to get their money back.

It is wrong to sell a flawed product and tell people that they should be paying for the replacement.

I want this product recalled, it is potentially dangerous. I have nothing to gain as mine had already been replaced for free but on principle of safety I don't trust the replacement I have been given due to the knowledge of what could happen when a unit fails.

For many years Indisit, Hotpoint and others claimed their tumble dryers were safe and now they are in the centre of a national recall and replacement scheme after numerous house fires.

How long will it be before many of the 2+ year old units begin to fail and it onlh needs one to catch fire where it becomes a fatality?

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

Message 42 of 633 (32,852 Views)
Posts: 20,946
Registered: ‎14-08-2011

Re: Sure Signal Burnt out

You've managed to resurrect a thread from two years ago.

image.jpeg

 

Message 43 of 633 (32,902 Views)
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Registered: ‎01-01-2009

Re: Sure Signal Burnt out

It's unacceptable forum behaviour but the poster on a mission isn't listening. The mods will have to intervene.

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Message 44 of 633 (32,900 Views)
Rank 6: Frequent Poster
Posts: 406
Registered: ‎01-04-2015

Re: Sure Signal Burnt out

Well, if I'd been told to buy a replacement unit two years ago and today I read that the unit that I replaced at my own cost was potentially flawed and dangerous.. I would want to know about it, therefore what exactly is unacceptable?

If Vodafone feel that my posts notifying others that their failed unit was probably due to a design issue then they are free to contact me directly.

It is strange there has been silence on the subject from Vodafone and any removed posts will be seen as a denial of truth and justice.

Not sure why you choose to flame me when I simply try to highlight to others that they should be considering a claim for a refund and other expenses regardless how long ago.

The courts support claims of up to six years.

You're entitled to your opinions as I much as I am and as someone having first experience of the device that could have caught fire believe it is only right others who have experienced the same also informed.

Nothing but the truth has been stated here so I fail to understand you're comments, especially as you don't appear to be on the payroll.

I am now in possession of a number of burnt out units from users of this forum of which reports will be created in order for claims to be made.

If this is not helping others, then I have no idea what is and I am sure those who have contacted me privately will also agree.

I would not recommend any intervention due to the serious nature of the problem where next week the CEO of Vodafone will be notified in writing of the problems with this product.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

Message 45 of 633 (32,888 Views)
Posts: 15,940
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Registered: ‎01-01-2009

Re: Sure Signal Burnt out

You've been asked politely to stop flooding the forum with this repetitive information. It's against the rules and is unacceptable behaviour. Now once again please stop.

Jeffkinn_Sig.png

Message 46 of 633 (32,884 Views)
Posts: 156
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Registered: ‎29-09-2015

Re: Suresignal V3 - Overheated, Hot Burnt out & Dead with no Lights

@Bubbletrouble16

 

So we can look into this for you, I've sent you a private message with details on how to get in touch.

 

 

Message 47 of 633 (32,794 Views)
Rank 3: Occasional Poster
Posts: 57
Registered: ‎29-06-2015

Re: Sure Signal Burnt out

I have no axe to grind, my unit hasn't failed. However it does smack of trying to silence someone who is trying to resolve a genuine problem, and warn people of a potentially dangerous product. Just the one photo has been enough for me to stop using it.

Message 48 of 633 (32,762 Views)
Rank 50: Grand Master
Posts: 22,711
Registered: ‎13-10-2009

Re: Sure Signal Burnt out


duncanblowe wrote:

it does smack of trying to silence someone who is trying to resolve a genuine problem, and warn people of a potentially dangerous product. 


And no one has any issues with someone doing that.  However, there isn't any need to spam the boards with 23 posts saying the same thing over and over again. This sort of thing does go against the forum rules and is not an attempt at silencing anyone

 

All the poster needed to do was post about the issue once. 

Has my post helped you? If so please click the Thumbs Up button! Smiley Wink

Message 49 of 633 (32,758 Views)
Posts: 15,940
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Thanks: 5,854
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Registered: ‎01-01-2009

Re: Sure Signal Burnt out


duncanblowe wrote:

I have no axe to grind, my unit hasn't failed. However it does smack of trying to silence someone who is trying to resolve a genuine problem, and warn people of a potentially dangerous product. Just the one photo has been enough for me to stop using it.


My requests to stop flooding the board was nothing of the sort. I'm just a customer and the owner of my own SS3.

 

But there are ways and ways to do these things and taking over the forum for one message and resurrecting dozens of new and old threads is not the way to do it. 

 

Good luck to all of us.

Jeffkinn_Sig.png

Message 50 of 633 (32,745 Views)
Rank 1: Guest
Posts: 16
Registered: ‎21-09-2010

Re: Suresignal V3 - Overheated, Hot Burnt out & Dead with no Lights

I want to thank you for taking the time to co-ordinate this thread.  Mine blew after 2y2m.  I was pretty irked to say the least,.  Anyhow I had to buy a new one, which didn't please me too much.  Bad news is that I sold the old one on eBay for 10incl postage (someone must have some skills).  I did try to open her up.  I was half tempted to swap around the insides with a new one and take the new one (with dodgy insides) back to Vodafone as faulty LOL.  However after getting to the insides of it I realised they'd attached the mains feed to the pins with something my soldering iron couldn't tackle without damaging the surrounding plastic, and I also reasoned that one of the chips must have the unit ID on there.  A nice thought to get my own back, whilst it lasted ...

 

But back to the point, I'll be calling them too.

 

THANKS

Message 51 of 633 (32,723 Views)
Rank 6: Frequent Poster
Posts: 406
Registered: ‎01-04-2015

Re: Suresignal V3 - Overheated, Hot Burnt out & Dead with no Lights

Further update due later.. Please subscribe to this thread to keep updated.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

Message 52 of 633 (32,353 Views)
Rank 2: First Poster
Posts: 33
Registered: ‎02-06-2009

Re: Suresignal V3 - Overheated, Hot Burnt out & Dead with no Lights

I raised this as a support issue a while back and was told to just buy another one. My SureSignal V3 shorted out, caught fire (as can be seen from the attached photos) and tripped the ring main for my house, knocking out all of my electricity, in the middle of the night. 

 

Pretty shocking really, took me a while to figure out that it was the SureSignal unit that did it. 

Message 53 of 633 (32,287 Views)
Rank 6: Frequent Poster
Posts: 406
Registered: ‎01-04-2015

Re: Suresignal V3 - Overheated, Hot Burnt out & Dead with no Lights

Hello All...

 

Have Vodafone contacted you or have you had a chat online and been told that the only way you can obtain a replacement is buy one up front, then later claim a refund?

 

This, is totally wrong as they have sold you a dud product, so why shoul dyou have to pay again on promise of a refund.

 

If Vodafone have told you this, phone Trading Standards back on 03454 040506 and tell them that you have now been offered a replacement on your burnt out device but only if you purchase a new one and claim the money back.

 

Vodafone have already admitted on the phone to me that units prior to August 2015 are affected, so why should you have to pay up front when all you should be doing is sending the unit back or drop into a shop to prove your existing unit is faulty.

 

I have emails Vodafone's CEO and passed this on to Trading Standards this end, but if this is the deal Vodafone are offering then you must inform your local Trading Standards office.

 

Also, you can legally claim 8% interest per day that you are waiting for your refund if you have already purchased one and awaiting a refund. This is classed incurred remidial cost in order to obtain your rightful replacement which should be at NO FURTHER COST to you.

 

THIS IS ABSOLUTLEY DISGUSTING!!!

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

Message 54 of 633 (32,078 Views)
Rank 1: Guest
Posts: 16
Registered: ‎21-09-2010

Re: Suresignal V3 - Overheated, Hot Burnt out & Dead with no Lights

[ Edited ]

This makes you give up:

"

Hi John,

 

Thank you for writing to Vodafone.

 

We understand that you are concerned with signal for the mobile number [Removed by Moderator] We tried accessing your account but have limited access to your account.

 

In order to assist you further, we would request you to please dial 191 between 8am to 8pm GMT.

 

Many thanks,

"

 

That was in response to my query which I was told by some Vodafone guy Rahim to raise a ticket under EFT195.

 

You can imagine my acronym based reply, beginning with W and ending in F.

 

Note from Moderator: Removed personal details, please refer to our Community Guidelines.

Message 55 of 633 (31,732 Views)
Posts: 1,933
Topics: 6
Thanks: 239
Solutions: 16
Registered: ‎29-09-2015

Re: Suresignal V3 - Overheated, Hot Burnt out & Dead with no Lights

@jgroarke_uk I've sent you a private message in relation to your last comment. 

 

 

Message 56 of 633 (31,720 Views)
Rank 6: Frequent Poster
Posts: 406
Registered: ‎01-04-2015

Re: Suresignal V3 - Overheated, Hot Burnt out & Dead with no Lights

This company is as bad as Thomas Cook who made national news with our aircraft last Sunday ny locking us on board for four hours until armed police escorted off after trying to get it airborne with a serious mechanical fault...

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

Message 57 of 633 (31,701 Views)
Rank 1: Guest
Posts: 9
Registered: ‎18-07-2013

Re: Suresignal V3 - Overheated, Hot Burnt out & Dead with no Lights

My VODAFONE SURESIGNAL's V3 lights have all gone out except for the ethernet connection lights. I have no phone service at all now. I purchased in Decemebr 2015. From looking at the forum this sounds like a similar problem. Am I right to expect this to be replaced by VODAFONE..am I correct??  Thanks Colin

Message 58 of 633 (31,689 Views)
Rank 6: Frequent Poster
Posts: 406
Registered: ‎01-04-2015

Re: Suresignal V3 - Overheated, Hot Burnt out & Dead with no Lights

If there are ethernet lights.. I have seen these working again..

Create a new posting asking for support. With power supply failure ALL lights will be out..

I saw a post a week ago with just ethernet and it started to wotk again. This is not to say it is in the process of failing..

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

Message 59 of 633 (31,630 Views)
Rank 1: Guest
Posts: 9
Registered: ‎18-07-2013

Re: Suresignal V3 - Overheated, Hot Burnt out & Dead with no Lights

Thanks for that ..I removed the SureSignal from the power socket overnight to allow it to "cool down". When putting it back it, the ethernet lights are still working but no power lights at all...so on to customser service I hope!!..thanks again

Message 60 of 633 (31,618 Views)
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