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Suresignal V3 - phone signal keeps cutting out mid call

Soapywrapper
2: Seeker
2: Seeker

Hi,

 

Every time I use my phone the signal disappears thus dropping the call. I have full signal strength upto this point. When the signal goes, it goes completely and says 'no service' on the phone and then reappears with full strength signal again. I have tried resetting the suresignal twice and the lights are fine and suggest that it is working normally. This only happens when I am making a call.

 

Your speed test results -

dowload 11.61mbps

upload 0.97mbps

Your ping test results - 46ms

Your external IP address 86.178.181.29
 

Your Sure Signal serial number: 40131150282

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     2 ms  BThomehub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     6 ms     7 ms     8 ms  217.41.217.93
  5    12 ms    11 ms    11 ms  212.140.206.66
  6    12 ms    12 ms    12 ms  217.41.169.67
  7    12 ms    11 ms    12 ms  217.41.169.107
  8    12 ms    11 ms    14 ms  acc1-xe-4-3-0.sf.21cn-ipp.bt.net [109.159.251.10
3]
  9    22 ms    24 ms    17 ms  core1-te0-0-0-7.ealing.ukcore.bt.net [109.159.25
1.31]
 10    20 ms    18 ms    18 ms  peer2-xe3-3-0.telehouse.ukcore.bt.net [109.159.2
54.231]
 11    21 ms    27 ms    21 ms  t2c3-xe-1-1-2-0.uk-lon1.eu.bt.net [166.49.211.18
0]
 12    19 ms    19 ms    19 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.


5 REPLIES 5

Gemma
Community Manager
Community Manager

Hi Soapywrapper,

 

At the beginning of your traceroute, it’s showing two timed out hops.

 

Please speak with your internet provider to find out why this is.

 

Thanks,

 

Gema

I've phoned BT who provide the broadband and they have tested the lines and hub and tell me that everything is working fine. They could not give me a reason for the 2 timed out hops.

Hi Soapywrapper,

 

With the version 3 Sure Signal, your upload speed needs to be around 1Mbps, which you’re not quite hitting.

 

This could also explain why you’re getting dropped calls.

 

How many numbers are connected to the Sure Signal?

 

Thanks,

 

Simon

Soapywrapper
2: Seeker
2: Seeker
Thanks Simon, I only have one phone connected so far

Hi Soapywrapper,

 

It's best speaking with your supplier to see if there's anything that can be done to improve the upload speed.

 

This can sometimes simply be done by ensuring you've got microfilters connected to every socket that's in use throughout your home.

 

Once you've got a quicker upload speed, you should see an improvement in your Sure Signal performance.

 

Thanks, 

Matt B