Suresignal disco - lights 1, 2 & 3, light 2, light 1 & 3, then all off

[divelandy]

I'm trying to get my Vodafone Sure Signal to work again with my BT home hub 3.

for the last few days, I've only had the power light illuminated - and the network lights at the back.

After resetting the VSS - whait ages while pressing the button above network connector, then the lights cycle - 1, 2, 3 & 4

Leave VSS and think nothing has changed as just power light illuminated - and network traffic flashing as before. 

Next time i look, theres a disco going on with the light sequence 1, 2 & 3, then just 2, then 1 and 3, then all off, and then repeat.

Help!

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[divelandy]

1. Speed test

Ping 21ms

Download: 12.14Mbps

Upload: 0.9Mbps

2. Ping test

Loss: 0%

Ping: 25ms

Jitter: 1ms

3. External IP

86.166.143.74

5. I cannot ping 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 88 ms 3 ms 4 ms BThomehub.home [192.168.1.254]
2 14 ms 12 ms 12 ms 217.32.147.103
3 62 ms 13 ms 11 ms 217.32.147.126
4 16 ms 17 ms 16 ms 212.140.206.98
5 52 ms 16 ms 15 ms 217.41.169.229
6 18 ms 18 ms 18 ms 217.41.169.109
7 36 ms 37 ms 35 ms 109.159.251.231
8 30 ms 31 ms 35 ms core2-te0-2-4-0.ealing.ukcore.bt.net [109.159.25
1.143]
9 28 ms 33 ms 27 ms peer1-xe3-2-1.telehouse.ukcore.bt.net [109.159.2
54.209]
10 28 ms 26 ms 27 ms LNDGW2.arcor-ip.net [195.66.224.124]
11 29 ms 27 ms 27 ms 85.205.116.6
12 * * * Request timed out.
13 * * * Request timed out.

5. VSS S/N

21230689099

[divelandy]

I now have the top 2 lights showing.

[divelandy]

Nope, back to the squence in the title, and now light one solid and light 2 flashing...

[Retired-Lee]

Hi there divelandy,

Thanks for your post.

Have the lights settled down yet? I've checked the VSS and can see it connected to our servers this morning at 03:17.

I've forced a resync for you. Please could you factory reset it for me and let me know if this resolves?

Cheers,

LeeH

[divelandy]

I reset the box and it's been sitting there for the last 2 hours cycling itself. It starts with light one coming on. Eventially light #2 flashes and then stays on, followed by light 4 flashing, at which point it appears to reset and start again.

[CharlesMi]

This is the same problem I've got, did you get it resolved? My SureSignal with a Homehub 2 was working perfectly until last week, tech support say its ok from their end, must be my Homehub that's at fault. I don't see how as everything else I have connected works fine. I'm loath to try another router  without knowing a make that's guaranteed to work. 

[divelandy]

Its still WIP. Keep an eye on this thread and your (our) answer may be along shortly...

[Retired-PaulE]

hi divelandy, 

We'll need to do a bit more investigation on this so we'll need to speal to you.

I've sent you a PM with instructions on how to contact the team, follow these and we'll be in touch as soon as we can

You can find your PM inbox here

@CharlesMi, please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Paul