Vodafone Sure Signal

[pryland]

Once again for perhaps the tenth time this summer, my SS box (original, 14 months old) has dropped out completely. This posting proves that my broadband signal is fine, It had been down since 1pm and it is nearly midnight now.

Often on a Saturday it fails for the whole day. 

The system is SO unreliable it is worse than useless!

I will soon go back to O2 with no 3G or signal downstairs, but at least I will get reliable texts.

Has anyone any ideas??

Vogafone staff???

[Nabs]

Hi pryland,

Interesting that you mention it's on saturdays when this occuurs more often, Does it also happen often in the evenings during the week?Theses are generally busier times of the day for internet connections and as such you can notice an, often large, drop in performance.

It sounds like your broadband line is dropping below the minimum requirments or the SureSignal hence the device ceases to work.

Are you able to post some speed test results taken at the times at which the SureSignal falls over?

try speedtest.net, seems to give the most reliable results.

[pryland]

You might think this, but if true then the SS box needs more bandwidth than BBC IPlayer!!!

Iplayer is fine. 

Just done speed test and 4 tries give 3,8 to 5,3 mbps

Once again no SS during the whole of today, Saturday.

Perfect Broadband, no phone signal.

Peter

[pryland]

Still no 3G signal.

The worst thing about all this is the utterly useless customer service of Vodafone.

I have spent hours in the past going round in circles between online and telephone customer service. 

They promised to get an expert to phone me on a saturday to sort out the diagnostics, but.........NO CALL AND NO APOLOGY!

[pryland]

CHANCE WOULD BE A FINE THING!
PROMISED TECH HELP WAS NOT FORTHCOMING.
UNTIL I GET SOME CUSTOMER SERVICE I WILL CONTINUE, WITHIN REASON FOR THIS TIMEWASTING EXERCISE, TO CAUSE A FUSS.

[Nabs]

What was the ping you received during these speed tests?
This is an important factor that needs to be considered when using a sure signal, a high pink and the box won't work.
You could have the fastest broadband in the country but if you latency(ping) is too high then the SS can't connect.

[Wayne]

Hi pryland,

Thanks for your post here. Can you let me know the answers to Nabs' questions along with what your upload speed is?

Thanks

Wayne

[pryland]

Speedtest.net does not seem to work. It keeps transferring me to adverts and when i go back to it it shows a map of the world and nothing happens.

CNet speedtest always works. It have an average of 4.5gbps yesterday and faster today, but no other info. I do not understand the other stuff you refer to.

Last test just now was 6.2gbps and then the SS box has dropped out again.

[Nabs]

Hi pryland,

I can see where the confusion has come in here. The speedtest.net site had adverts that appear as if they are the actual test it'self.

Can you click the begin test button, as show below.

You should get a result screen like this

it's this ping value that we are looking for.

[pryland]

Just had a BT go assist session as the BT speed checker did not work.

He assures me that the BB is not my problem here.

Results:

Download 6.5mbps

Upload 0.29 mbps

Ping 57ms

[Nabs]

Your upload speed appears to be quite low. 

I'm wondering if this could be where your issue lies.

Could one of the Tech Team confirm what the minimum upload speed requirement is?

[Digicom]

Broadband requirements
The minimum ADSL requirement is 1Mbps down and 300kbps uplink.
The maximum latency from the Sure Signal to the Vodafone
network must be less that 240ms, otherwise the device
clock will not synchronise and the Sure Signal will not work.

It is the minimum bandwidth which is required to allow   
Sure Signal to support 4 calls simultaneously. 

[pryland]

I'm not sure I follow this. 

Is my speed ok or not, and either way, what do I do next??

[Nabs]

Hi pryland,

It looks as if your upload speed is falling below the minimum required speed thus causing the SureSignal to stop working.

Has this only started recently? If it has i would get in touch with your internet provider and tell them that your speed has dropped.

If it's always been like this then im not sure there is much you can do to be honest.