04-08-2012 12:01 AM
Once again for perhaps the tenth time this summer, my SS box (original, 14 months old) has dropped out completely. This posting proves that my broadband signal is fine, It had been down since 1pm and it is nearly midnight now.
Often on a Saturday it fails for the whole day.
The system is SO unreliable it is worse than useless!
I will soon go back to O2 with no 3G or signal downstairs, but at least I will get reliable texts.
Has anyone any ideas??
04-08-2012 12:43 AM
Interesting that you mention it's on saturdays when this occuurs more often, Does it also happen often in the evenings during the week?Theses are generally busier times of the day for internet connections and as such you can notice an, often large, drop in performance.
It sounds like your broadband line is dropping below the minimum requirments or the SureSignal hence the device ceases to work.
Are you able to post some speed test results taken at the times at which the SureSignal falls over?
try speedtest.net, seems to give the most reliable results.
04-08-2012 08:34 PM
You might think this, but if true then the SS box needs more bandwidth than BBC IPlayer!!!
Iplayer is fine.
Just done speed test and 4 tries give 3,8 to 5,3 mbps
Once again no SS during the whole of today, Saturday.
Perfect Broadband, no phone signal.
04-08-2012 09:34 PM
Still no 3G signal.
The worst thing about all this is the utterly useless customer service of Vodafone.
I have spent hours in the past going round in circles between online and telephone customer service.
They promised to get an expert to phone me on a saturday to sort out the diagnostics, but.........NO CALL AND NO APOLOGY!
05-08-2012 01:03 PM
This is an important factor that needs to be considered when using a sure signal, a high pink and the box won't work.
You could have the fastest broadband in the country but if you latency(ping) is too high then the SS can't connect.
06-08-2012 11:58 AM
Speedtest.net does not seem to work. It keeps transferring me to adverts and when i go back to it it shows a map of the world and nothing happens.
CNet speedtest always works. It have an average of 4.5gbps yesterday and faster today, but no other info. I do not understand the other stuff you refer to.
Last test just now was 6.2gbps and then the SS box has dropped out again.
06-08-2012 12:56 PM
I can see where the confusion has come in here. The speedtest.net site had adverts that appear as if they are the actual test it'self.
Can you click the begin test button, as show below.
You should get a result screen like this
it's this ping value that we are looking for.
06-08-2012 02:34 PM
06-08-2012 03:14 PM - edited 06-08-2012 03:23 PM
The minimum ADSL requirement is 1Mbps down and 300kbps uplink.
The maximum latency from the Sure Signal to the Vodafone
network must be less that 240ms, otherwise the device
clock will not synchronise and the Sure Signal will not work.
It is the minimum bandwidth which is required to allow
Sure Signal to support 4 calls simultaneously.
07-08-2012 07:54 AM
It looks as if your upload speed is falling below the minimum required speed thus causing the SureSignal to stop working.
Has this only started recently? If it has i would get in touch with your internet provider and tell them that your speed has dropped.
If it's always been like this then im not sure there is much you can do to be honest.