Vodafone Sure Signal

[jemarnold]

Hi My Suresignal has just stopped working?

I just have a flashing power light now....I have tried all the fixes mentioned on the forum? Please help me.

Internet provider is BT

Router is Linksys WAG54GS ver 1.1

Suresignal ser No 21231314036

Thanks in advance for your help

[Lee]

Hi jemarnold,

Thanks for letting us know your sure signal has stopped working.

Thanks also for supplying your serial number. I've just successfully performed a resync of your device. Please allow up to 24 hours for the resync to complete and if nothing changes try a factory reset.

To factory reset:

• Hold down the reset button until all the lights show (about 30 seconds) keeping the reset button held down.
• Remove then re-insert the power lead.
• Once all lights display release the reset button. The Sure Signal will come online in around 1 hour.

Cheers,

Lee

eForum Team

[jemarnold]

Hi Lee,

Thanks for your response however I have tried restting twice now over the last few days and still I have a flashing power liight.

Please do you have any other suggestions?

We have no mobile signal in our housr at all without the suresignal and it's really frustrating.

Thanks in advance for your help,

Jem

[Lee]

Hi jemarnold,

I'm sorry to see this hasn't cured the issue for you.

Could you try the following for me?

• On a PC
• Click on start and select run
• Type CMD into the Run box and press enter/click ok
• A black box will appear
• In this box type tracert 212.183.133.177 and press enter
• Paste the output of this command into your reply along with the results of a speedtest

Cheers,

Lee

eForum Team

·      

[jemarnold]

Hi Lee,

Thanks for your response. I have the following for you:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\jeremy.a>tracert 212.183.133.177

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms    <1 ms    <1 ms  192.168.1.1
  2    39 ms    42 ms    39 ms  217.32.98.58
  3    39 ms    57 ms    41 ms  213.123.107.161
  4    40 ms    38 ms    37 ms  213.1.69.146
  5    37 ms    37 ms    37 ms  217.32.24.26
  6    39 ms    38 ms    44 ms  217.32.24.178
  7    38 ms    38 ms    37 ms  acc1-10GigE-0-2-0-5.l-far.21cn-ipp.bt.net [109.1
59.249.99]
  8    57 ms    40 ms    44 ms  core1-te0-1-0-0.ealing.ukcore.bt.net [109.159.24
9.21]
  9    38 ms    38 ms    38 ms  transit1-xe1-0-0.ealing.ukcore.bt.net [62.6.200.
130]
 10    41 ms    39 ms    39 ms  t2c3-xe-10-0-0.uk-eal.eu.bt.net [166.49.168.1]
 11    47 ms    58 ms    41 ms  ethernet10-4.ar9.lon3.gblx.net [204.245.36.177]

 12    40 ms    39 ms    39 ms  ae6.scr4.LON3.gblx.net [67.17.106.150]
 13    40 ms    43 ms    39 ms  te6-4-10G.ar6.LON3.gblx.net [67.16.141.137]
 14    49 ms    48 ms    48 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx
.net [64.214.144.122]
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 

Speed test results:

Ping = 56ms

Download = 4.17mbps

Upload = 0.36mbps

Thanks again,

Jem

[sbraynor]

I have exactly the same problem, have followed the troubleshooter and carried out a reset, twice now. But still only the flashing top light.

Serial no: 21228232969.

We have no mobile signal without this device, please help!

Shirley

[sbraynor]

Re my above post, I have also followed your instructions to the other user, and pasted result below. My speed test shows ping 58ms, download 6.31, upload 0.34.

C:\Users\Shirley>tracert 212.183.133.177

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2    43 ms    43 ms    42 ms  losubs.subs.dsl1.kp-leeds.zen.net.uk [62.3.85.17
]
  3   119 ms    42 ms    43 ms  ae0-113.cr2.kp-leeds.zen.net.uk [62.3.85.181]
  4    48 ms    48 ms    46 ms  ge-3-0-0-0.cr1.th-lon.zen.net.uk [62.3.80.78]
  5    48 ms    48 ms    48 ms  sl-gw23-lon-11-1-0.sprintlink.net [82.195.189.65
]
  6    49 ms    47 ms    48 ms  sl-bb23-lon-9-0-0.sprintlink.net [213.206.128.62
]
  7    49 ms    48 ms    48 ms  sl-bb20-lon-3-0-0.sprintlink.net [213.206.129.15
0]
  8    48 ms    49 ms    48 ms  213.206.131.26
  9    57 ms    57 ms    57 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx
.net [64.214.144.122]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17

[BenJ]

Hi jemarnold

I've sent you an email so that I can look into this further for you, if you could reply back with the details I need, and I will be in touch.

Thanks

Hi sbraynor

I have resync’d your Sure Signal box to see if this is also a problem, if you can perform a factory reset and let me know how this goes. 

 To factory reset your Sure Signal box:

• Hold down the reset button until all the lights show (about 30 seconds) keeping the reset button held down.
• Remove then re-insert the power lead.
•  Once all lights display release the reset button. The Sure Signal will come online in around 1 hour.

Thanks

BenJ
eForum Team 

[sbraynor]

Hi,

I have tried your suggestion, but it hasn't worked.

Help, please!

Shirley

[emilyn]

My sure signal has been working fine for ages, i had to swope my house phones today and now my ss box now bsnt working...

ive tried resetting it a number of times, and noow both lights are flashing, if there not flahing them my power light is just on..

i can not get no signal what so ever in  my house without this box working,,,

please help me

[Lee]

Hi sbraynor,

I can see the Sure Signal hasn't connected to our servers since 18/07/11.

Has anything changed at your end, such as the ISP, or the router that the VSS normally connects to? 

I've sent an email to your registered eForum address. Please reply with the requested details and I'll be in touch.

Kindest regards,

Lee

eForum Team

[Lee]

Hi there emilyn,

Welcome to the eForum and thanks for your post.

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Would you also update the thread with your Sure Signal serial number along with the results of a speedtest and a traceroute test? 

• On a PC
• Click on start and select run
• Type CMD into the Run box and press enter/click ok
• A black box will appear
• In this box type tracert 212.183.133.177 and press enter
• Paste the output of this command into your reply

Cheers,

Lee

eForum Team

[sbraynor]

Hi Lee

Nothing has changed at our end at all. The Suresignal was working fine one day, and not the next.

I have replied to your email.

Hope you can help, this is extremely fristrating and time consuming.

Regards

Shirley

[Lee]

Good morning sbraynor,

Many thanks for your time on the phone just now.

Please keep me updated with progress.

Kindest regards,

Lee

eForum Team

[johnyll]

Good morning,

One of my work colleagues has the same problem with his SS, serial number is 21196835520.

He has tried power cycling it and only the power light comes on.

His bb connection is fine so could you please perform a re-sync on it?

I'll forward onto him the hard reset instructions and we'll take it from there.

Thanks in anticipation of your help.

[Lee]

Hi there johnyll,

I've performed the resync for your colleague. Please advise him to try the factory reset and let me know how he gets on.

It might be worth him registering here on the forum, just to save you having to relay messages to and fro

Cheers,

Lee

eForum Team

[jemarnold]

Hi Lee,

Please can you resend the email as I dont seem to have it? jemarnold@hotmail.com

Thanks,

Jem

[johnyll]

Hi Lee,
Just spoken to our user who reports that his SS is now working fine again. It did take several hours to come online though!
Thanks,
John

[BenJ]

Hi jemarnold

Email resent  for you

Thanks

BenJ
eForum Team 

[PeterT]

I have a problem with Sure Signal, which is not working – only the top power light of the four lights is on (steady not flashing), despite numerous attempts to reset (I have factory reset, turned off the router). I contacted Vodafone and technical person ran a test on my upload speed. The figure they got was 0.23 – they told me I need at least 0.34 for Sure Signal to work. Note that my Sure Signal has worked for 18 months on my line. I contacted my ISP, PlusNet, as recommended and they checked my line. They tell the upload speed is normally 0.37-0.40, which should be OK. I ran the BT speedtest and got 448 Kbps. Therefore it would appear my upload speed is OK and not the source of the problem. Is there another diagnostic I can carry out to try and get my Sure Signal functional?

In desperation I found this forum... maybe you can help?

The Sure Signal is serial number 21197157668 and my router is Linksys WAG54GS

I followed guidance above and got:

C:\Users\user>tracert 212.183.133.177

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]

over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.1.1

  2    48 ms    31 ms    34 ms  lo0-central3.pcl-ag03.plus.net [195.166.128.240]

  3    32 ms    30 ms    42 ms  gi1-7-331.pcl-gw01.plus.net [84.92.6.80]

  4    31 ms    30 ms    31 ms  po4.pcl-gw02.plus.net [212.159.1.129]

  5    30 ms    30 ms    30 ms  po5.thn-gw02.plus.net [212.159.1.133]

  6    34 ms    31 ms    35 ms  LNDGW2.arcor-ip.net [195.66.224.124]

  7    32 ms    32 ms    31 ms  85.205.116.6

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.