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20-06-2014 08:08 PM
Hi
We have a suresignal that is not currently working. We have de-registered and re-registered but this has not worked.
The four lights are permanently in the following configuration:
Power: Solid Red
Internet: Solid White
In Service: Solid White
In Use: Off
Speed Test - http://www.speedtest.net/my-result/3575907430
32 ms 20.50 Mbps DL 5.39 Mbps UL
Ping Test - http://www.pingtest.net/result/100168683.png
Ping - 33ms Jitter - 3ms
Your IP Address is 151.231.167.197 Your IPV6 Address is ::ffff:97e7:a7c5
s/n - 40133824082
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 skyrouter (192.168.0.1) 6.214 ms 1.946 ms *
2 * * *
3 ip-89-200-132-58.ov.easynet.net (89.200.132.58) 18.965 ms 15.752 ms
ip-89-200-132-85.ov.easynet.net (89.200.132.85) 19.375 ms
4 ae51.edge6.london1.level3.net (212.113.9.53) 14.241 ms 16.662 ms 12.762 ms
5 vl-3616-ve-240.csw2.london1.level3.net (4.69.166.94) 12.462 ms
vl-3514-ve-128.csw1.london1.level3.net (4.69.166.70) 12.808 ms
vl-3513-ve-127.csw1.london1.level3.net (4.69.166.66) 12.698 ms
6 ae-227-3603.edge3.london1.level3.net (4.69.166.154) 42.464 ms 31.925 ms 11.789 ms
7 cable-wirel.edge3.london1.level3.net (195.50.124.26) 32.212 ms
cable-wirel.edge3.london1.level3.net (195.50.124.138) 28.598 ms 28.690 ms
8 ae22-xcr1.lns.cw.net (195.2.30.61) 28.164 ms 28.105 ms 31.523 ms
9 * * *
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Please advise.
Thanks
Matthew
22-06-2014 10:23 AM
22-06-2014 12:41 PM
Hi Gemma
Thanks for looking into this for us. We still have the same light sequence and no signal on our phones.
Thanks
Matt
23-06-2014 01:44 PM
Hi Matt,
The light sequence you’re seeing shows that the Sure Signal is setup and ready to take calls.
It’s on the latest version of firmware, and everything is fine with your speed test, ping test and traceroute.
Your IP address is on our whitelist, so no problems there either.
The Sure Signal connected to our servers at 12:42am today.
If you’re still not getting a signal on your phones, try a factory reset of the unit:
Thanks,
Andy