Suresignal not working

[danny1964boy]

Hi got a SS3. Current position re lights is all lights working fine but the user light is on although no one actually calling on 3G. All three phones on in house are registered but cannot access 3G. Tried short and long resets and following all resart options in manual and on support site. Tried unplugging device and ethernet etc. Moving device etc. . If it has worked it has only worked for a few hours. Use my phone as my business number and need it to be robust.

Feeling pretty negative about the SureSignal if frank.

What should I do next?

[Retired-Wayne]

Hi danny1964boy

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Wayne