Suresignal not working

[Henry01]

Hi

My suresignal 3 is not working. It is my 2nd device. It may have worked when I firts got it briefly.

I have configured port forwarding inn my sky router,

The details you request are:

Speed

Download    37.21Mbps  

Upload      9Mbps

Ping        34ms

Jitter            1ms

IP address  51.231.98.89

1  skyrouter (192.168.0.1)  1.169 ms  0.592 ms  0.521 ms

 2  97e76002.skybroadband.com (151.231.96.2)  21.526 ms  5.823 ms  21.622 ms

 3  0278098a.bb.sky.com (2.120.9.138)  8.409 ms  14.522 ms

    02780988.bb.sky.com (2.120.9.136)  7.331 ms

 4  ae99.edge3.london2.level3.net (212.187.201.57)  7.312 ms  7.028 ms  7.243 ms

 5  ae-0-11.edge4.london2.level3.net (4.69.200.126)  6.843 ms  19.177 ms  6.690 ms

 6  ae-3-3.ebr1.london1.level3.net (4.69.141.189)  6.194 ms  6.101 ms  6.306 ms

 7  ae-42-42.ebr1.london1.level3.net (4.69.167.22)  13.743 ms

    ae-41-41.ebr1.london1.level3.net (4.69.167.18)  6.361 ms

    ae-44-44.ebr1.london1.level3.net (4.69.167.30)  6.113 ms

 8  ae-58-113.csw1.london1.level3.net (4.69.153.122)  6.229 ms

    ae-59-114.csw1.london1.level3.net (4.69.153.126)  6.083 ms

    ae-58-113.csw1.london1.level3.net (4.69.153.122)  6.217 ms

 9  ae-122-3508.edge4.london1.level3.net (4.69.166.13)  6.558 ms  6.053 ms

    ae-119-3505.edge4.london1.level3.net (4.69.166.1)  6.730 ms

10  195.50.122.66 (195.50.122.66)  25.995 ms  25.576 ms  24.120 ms

11  85.205.116.2 (85.205.116.2)  20.634 ms  20.536 ms  20.864 ms

12  * * *

13  * * *

Serial Number: 4013 1966 703

Best regards

[Sukhi · Accepted solution]

Hi Henry01

Thanks for providing your Traceroute, everything looks ok. Your IP address is on our whitelist. Your speed test and ping test seem fine.

To make sure it's up to date on our network I’ve given the SS a re sync from our end, can factory reset to complete the process?

Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

The Sure Signal will be back online in around 1 hour.

Thanks

Sukhi