Suresignal not working

[RonB]

My suresignal is :  Model 9361 Home Cell p3.0  Serial No. 40130422955

I have had it for several months and it seems to been reliable but more recently not providing as steady a signal as before. Today the suresignal isnt working at all - no lights, and no power. It was hot to the touch on top. If this unit has broken then please replace it as soon as possible as we depend on it for two vodafone mobiles.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Retired-Andy]

Hi RonB,

Have any Sure Signal lights now come back on?

If not, try moving it to a different plug socket which may give more ventilation.

If this doesn’t help, it may indicate that the unit is faulty and would need sending for repair.

Thanks,

Andrew