Suresignal not working

[paul_bright]

My sure signal has stopped working, no lights at all. I can't find the receipt but have the original box with bar code and sticker which has the date it was made on it (Aug 13). I thought this would be enough to show it was in warranty. I took it into my local Vodafone store today to ask about a warranty repair and was told it was classed as an accessory and has only one warranty and that without a receipt it could not be repaired. I asked can the barcode not be read to bring up the purchase date and details but was told it is not possible. Can you advise my options?

[paul_bright]

Just realised my post above may have confused due to a missing word, It should have read my local vadafone store told me the suresignal has only a one year warranty.

[paul_bright]

Can anyone from vodafone advise on this?

[Gemma]

Hi @paul_bright

Please test a different Ethernet cable with your Sure Signal and check all connections are plugged in.

If it’s still the same when testing it at a different location and no lights are showing, it sounds like it’ll be faulty.

The Sure Signal will now be out of the 12 month warranty.

We can send it for a chargeable repair, please see here.

Thanks,

Gemma