Suresignal server/s down

[sacha1dog]

My suresignsl 3 has stopped working. Called support and was told that the servers are being worked on...? Is this correct?

[paulfar]

really bad customer services, I ca't get the sure signal device wokking for three days, and there customer services is just useless, today I spoke to Sure Signal team apparently they have an outgoing issue from the 17th Nov and they still havent fixed, which is not letting suresignal to work, 2 weeks and they still cant fix the issue, and they dont advertise this.....

[sacha1dog]

Hi Natasha,

No change to my SIM. I can use the suresignal if I force the phone into 2G, then select 3G.

However, after inactivity, I need to do the same each time.

[Mark]

Hi @sacha1dog

If you've updated you IOS software recently, this can affect your connection. To resolve this, please de-register your phone from and re-register it to your Sure Signal as advised on our website.

Thanks,

Mark